Manager, Sales Force Effectiveness, Cx

Galderma•Boston, MA

About The Position

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Position Summary: The Manager, Sales Force Effectiveness (SFE) aligns sales operations initiatives with corporate growth objectives and compliance standards. They will drive the adoption and continuous improvement of sales technologies, champion change management, and foster a culture of data-driven decision-making to accelerate performance and remove obstacles. In addition to building strong relationships and maintaining routine communication with field teams, the Manager will collaborate closely with other Commercial Excellence functions to deliver integrated solutions that enhance productivity and revenue impact. They will implement strategic sales planning and resource allocation, while ensuring adherence to regulatory requirements and internal policies. Through innovation, cross-functional influence, and a commitment to operational scalability, this role will shape the future of Galderma’s commercial effectiveness.

Requirements

Bachelor’s degree required; advanced degree preferred
2+ years experience in sales operations within the pharmaceutical, biotechnology, or medical device industries.
In-depth knowledge of industry sales and marketing strategies.
Strong proficiency in data visualization, modeling tools, and CRM/BI platforms – including Power BI and Veeva.
Demonstrated high resilience and agility as well as a keen analytical mindset, curiosity, and ability to proactively anticipate points of confusion.
Proven experience communicating complex analyses in a simple and clear manner.
Superb verbal and written communications skills.

Responsibilities

Partner with sales leadership to proactively implement operational improvements, enhancements, and system customizations that meet business needs.
Facilitate strategic sales planning processes and business reviews across all key stakeholder groups.
Develop and maintain sales force automation systems which direct the operation of call reporting, sales reporting, and database warehousing to ensure accurate and timeline information.
Collaborate with key stakeholders to identify KPIs and develop automated, timely reporting for analysis and review.
Conduct ad-hoc and routine data analyses in measurement of KPIs and consistently report in business reviews.
Identify opportunities through analysis to improve territory efficiency and maximize sales.
Optimize sales process and planning – including targeting, alignments, and segmentation.
Consistently evaluate and refine processes as needed.
Drive continuous improvement and adoption of CRM platforms, digital tools, and analytics capabilities to enhance field productivity.
Establish structured communication channels with field teams to gather feedback, share best practices, and ensure alignment on priorities.
Collaborate with other functions in the Commercial Excellence organization – including Insights, Analytics, Training, I&C, Data Management.