Manager, Sales & Delivery - Gold Coast Showroom

Rivian•Chicago, IL

14h•Onsite

About The Position

Rivian is seeking a dynamic, results-oriented Sales and Delivery Manager to lead field operations at an assigned location and help the company scale. The manager owns the customer journey from initial engagement through vehicle delivery, overseeing sales execution, logistics, and last-mile delivery. The role drives team productivity and performance against daily, weekly, monthly, quarterly, and yearly goals. The manager creates a productive environment where customers have memorable experiences, employees are engaged, and the business thrives. They lead with a customer-first approach, drive competitive sales, and respond flexibly to ambiguous challenges. The role also involves cross-functional collaboration to deliver local activations, expand community presence, and improve processes using data-driven insights.

Requirements

At least 5 years of field sales experience and at least 2 years of field leadership experience; multi-unit management experience is preferred.
Bachelor’s degree or equivalent relevant work experience.
Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel up to 75% based on business needs.
Extensive experience with P&L, POS, and CRM software.
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
Ability to operate large, high-performance vehicles and conduct customer demo drives.
Valid driver’s license in the state of residence or the state of daily commute, with an exceptional driving record; if the license is not in the appropriate state, must be eligible to obtain one within the first 60 days of employment.
No drug- or alcohol-related driving incidents in the past 3 years; no more than 1 serious moving violation in the past 3 years; and no driving-related license suspension or revocation within a 3–5-year period. Continuous MVR monitoring applies.
Ability to obtain and maintain local sales licenses if applicable in the state.
Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather.
Ability to perform physical tasks including sitting for up to 2 or more hours at a time; standing for up to 8 or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Excellent written and verbal English skills.
Strong analytical skills and proficiency in using sales data and metrics.
Results-driven approach and focus on achieving and exceeding sales targets.
Strong focus on elevating customer experience and delighting customers and the community.
Entrepreneurial, resourceful approach to solving problems and overcoming challenges.
Ability to build and maintain relationships, gain cooperation, collaborate to achieve results, and manage multiple projects in a fast-paced, high-growth environment.
Outstanding verbal and written communication skills.
Skilled use of project management tools and experience building memos and presentations.

Nice To Haves

Retail, sales, hospitality, or similar industry experience.
Experience in a direct-to-consumer business model and/or commission-based sales organization.
Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations.
Additional language skills.
Experience with Confluence, Smartsheet, and MS Office or Google Suite.

Responsibilities

Ensure the customer experience across the region is authentic, engaging, educational, and aligned with Rivian’s values and culture.
Drive sales performance and execute strategic initiatives to achieve revenue targets and market-share growth.
Own, track, and deliver key performance indicators, aligning the team with company-wide objectives and driving location and employee performance.
Oversee all stages of vehicle delivery, including vehicle preparation, customer paperwork, logistics coordination, and final handoff.
Partner with Service, Vehicle Operations, and other departments to assess processes and recommend changes that improve efficiency and lower operating expenses.
Optimize staffing to meet customer demand by designing efficient schedules and shift patterns.
Collaborate across functions to plan and execute activations, events, and strategies that support brand awareness, traffic, product education, lead and demand generation, retention, and conversion.
Manage operations in alignment with the financial plan, including revenue, payroll budget, and overall store P&L.
Ensure accurate document execution to prevent errors and safeguard revenue.
Maintain compliance with local, state, and federal regulations and Rivian policies and procedures.
Take on additional projects, duties, and assignments as required or requested by leadership.