Manager, Sales & Account Management - Seamless Travel Americas

Amadeus • Irving, TX

19h • Hybrid

About The Position

The Manager, Sales & Account Management will drive growth of Amadeus’s Airport Operations (AirOps) portfolio with airlines and seaports across the Americas. The role identifies, develops, and closes new business opportunities across passenger solutions, including Seamless Travel, biometrics, self-service bag drop, check-in and passenger-processing systems, operational solutions, and consulting services.

The position develops and executes commercial strategies for assigned accounts and market segments, builds a pipeline and account plans, manages complex sales opportunities from identification through negotiation and contract signature, and develops compelling customer value propositions. It also builds relationships with senior airline stakeholders, monitors market and competitive trends, and coordinates cross-functional teams to shape competitive customer proposals and ensure a smooth transition to delivery after contracts are signed.

The role is full-time and permanent. It is hybrid, with the stated location in North America, preferably Miami, Dallas, or another major North American city. The posting also says employees may work onsite, hybrid, or fully remote. Travel throughout the Americas is required according to customer and business needs.

Requirements

• At least 10 years of professional experience, preferably including significant experience in complex B2B technology, airline, airport, aviation, travel technology, or transportation-related sales.
• Demonstrated experience developing and closing complex enterprise or technology solution sales.
• Strong business development, negotiation, and relationship-management capabilities.
• Experience working with senior customer stakeholders and executive decision-makers.
• Ability to navigate complex organizations and coordinate large, cross-functional sales processes.
• Strong commercial acumen and ability to build customer value propositions and business cases.
• Excellent communication, presentation, and negotiation skills.
• Fluent English.
• Ability and willingness to travel throughout the Americas according to customer and business requirements.

Nice To Haves

• Previous experience working directly with IT solutions at airlines, airports, seaports, or in passenger-processing technology.
• Knowledge of passenger processing, check-in, bag drop, common use, biometrics, digital identity, or Seamless Travel.
• Existing relationships within airlines in the Americas.
• Experience selling solutions across multiple countries and cultures within the Americas.
• Bilingual English/Spanish and/or English/Portuguese.
• Experience with consultative or value-based selling of integrated software, hardware, and professional services.

Responsibilities

• Develop and execute commercial strategies for assigned airline accounts and market segments across the Americas.
• Develop a mid- and long-term view of the passenger-processing market, identifying trends, customer priorities, and opportunities for AirOps growth.
• Build and maintain a strong sales pipeline, account strategies, and actionable plans for priority airlines and opportunities.
• Identify and develop new business with airlines and seaports in the Americas.
• Develop strategic account and business plans for priority airline customers and prospects.
• Own sales opportunities from identification and qualification through solution development, proposal, negotiation, and contract signature.
• Position AirOps portfolio solutions, including Seamless Travel, biometrics and identity, self-service bag drop, check-in and passenger-processing solutions, operational solutions, and consulting and professional services.
• Lead responses to RFPs, RFIs, and other formal procurement processes.
• Develop commercial and business cases demonstrating customer value, operational efficiency, and passenger-experience improvements.
• Identify opportunities to expand existing customer relationships through additional solutions, services, and capabilities.
• Build trusted relationships with airline executives and stakeholders in Airport Operations, Customer Experience, Digital, IT, Innovation, and Procurement.
• Understand customers’ strategies, operational challenges, investment priorities, and technology environments.
• Monitor customer satisfaction and identify opportunities to improve customer operations and strengthen partnerships.
• Represent AirOps at customer meetings, industry events, conferences, and other commercial engagements.
• Monitor competitive developments and trends in airline operations, biometrics, automation, and passenger processing.
• Coordinate internal teams and act as the commercial focal point for airline opportunities.
• Work with Product and Solution teams to communicate customer requirements and market needs.
• Provide internal visibility into opportunity status, customer requirements, competitive positioning, commercial risks, and required executive support.
• Ensure a smooth transition from sales to implementation and delivery following contract signature.
• Share airline market intelligence, customer insights, and competitive information to support the broader AirOps Americas strategy.

Benefits

• Competitive remuneration.
• Individual and company annual bonus.
• Paid vacation and holidays.
• Health insurance and other competitive benefits.
• Choice of onsite, hybrid, or fully remote work.
• Professional development and online technical and soft-skills training.
• Learning opportunities through on-the-job training, formal learning activities, and interactions with colleagues.
• Rewards package that may include salary, bonus, equity, and benefits.
• Supportive, diverse, and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed