Americas Account Director

JLL • New York, NY

4d • Onsite

About The Position

The Americas Account Director is the strategic leader and technical authority for a major JLL Global account. The role oversees service delivery across a complex, multi-site portfolio and leads engineering and operations teams, with responsibility for account financial performance, client satisfaction, and strategic growth. The position has particular emphasis on hard services, including mechanical, electrical, critical environments, fire life safety, and asset lifecycle management. It also establishes and oversees a Project Management Office (PMO) framework for capital projects, strategic initiatives, and transformation programs in partnership with the PDS organization. The posting describes the role as based in Austin, Texas, while its location listing says on-site in New York, New York.

The account director is the primary strategic contact for the client, building stakeholder relationships, understanding business priorities, and providing strategic recommendations. The role works with engineering subject matter experts to maintain high standards for technical service delivery, compliance, safety, and operational performance. It leads and develops engineering and facilities management teams, establishes project governance, oversees portfolio projects, and manages account budgets, forecasts, contracts, and invoices. The director also identifies opportunities for account expansion and collaborates with technical, project, data center, platform, technology, security, environmental health and safety, and other strategic partners.

The role requires a bachelor's degree in engineering, facilities management, business administration, or a related technical field; at least 10 years of progressive relevant experience, including at least five years in senior leadership; and experience managing large-scale integrated facilities management accounts with annual P&L responsibility exceeding $10 million. Travel of up to 35% across account sites is required. The position does not provide visa sponsorship; applicants must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related technical field.
• At least 10 years of progressive experience in facilities management, engineering, or corporate real estate.
• At least 5 years of experience in a senior leadership role managing complex accounts.
• Proven track record managing large-scale Integrated Facilities Management accounts with annual P&L responsibility exceeding $10 million.
• Subject matter expertise in hard services with an integrated facilities management focus.
• Demonstrated experience establishing PMO functions and overseeing capital project portfolios.
• Ability to deliver complex IFM programs in partnership with engineering teams and subject matter experts, with a focus on engineering excellence.
• Strong analytical and problem-solving capabilities and a data-driven approach to operations.
• Experience leading, developing, and managing teams of 10 or more direct and indirect reports, including technical specialists.
• Strong financial acumen, including budget management, forecasting, contract negotiations, and cost-benefit analysis.
• Experience managing client sensitivities and escalation protocols in technical environments.
• Ability to balance client interests with business objectives while maintaining operational excellence.
• Exceptional client relationship-management skills and a history of building trusted advisor relationships at the executive level.
• Outstanding presentation, verbal, and written communication skills, including the ability to translate technical concepts for diverse audiences.
• Ability to influence stakeholders at all organizational levels.
• Trustworthiness and a strong ownership mindset.
• Ability to travel up to 35% across account sites.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Experience managing multi-site portfolios across diverse property types, including corporate offices, industrial facilities, critical environments, and specialized technical environments.
• Background in change management and leading organizational transformation initiatives in engineering and facilities operations.
• Demonstrated success identifying and executing account expansion opportunities in hard services and technical solutions.
• Familiarity with facilities management technology platforms, CMMS systems, project management software, BIM/BAS systems, and data analytics tools.
• Experience working in a matrixed organization and leveraging technical and operational resources across functional and geographic boundaries.
• Track record of initiating and executing innovation and improvement initiatives in technical services delivery.

Responsibilities

• Serve as the primary strategic contact for the client and build trusted relationships with key stakeholders.
• Understand client business needs, anticipate priorities, and provide strategic value beyond contractual obligations.
• Lead client business reviews and presentations, reporting on performance and projects and recommending portfolio optimization.
• Partner with engineering teams and subject matter experts to deliver mechanical, electrical, critical-environment, and fire-life-safety services across the portfolio.
• Drive compliance with KPIs, service levels, and client delivery methodologies while maintaining service quality.
• Optimize standard operating procedures and implement engineering best practices across sites.
• Champion health, safety, and environmental excellence in service delivery.
• Lead, coach, develop, and performance-manage engineering and facilities management professionals.
• Build high-performing teams and foster continuous improvement, innovation, accountability, and career development.
• Establish and manage PMO governance, standards, and methodologies in partnership with PDS.
• Oversee capital-improvement scoping, strategic initiatives, and facilities and engineering projects across the portfolio.
• Monitor portfolio health, address issues, and implement corrective actions.
• Manage account P&L responsibilities, including budget development, forecasting, cost optimization, and value-add opportunities.
• Achieve financial targets while maintaining service quality; manage contract, budget, schedule, and invoice processes.
• Identify and execute account expansion opportunities and additional service offerings.
• Collaborate with technical specialists, project managers, Data Centers, Platform SMEs, JLLT, Security, EHS teams, and strategic partners.
• Lead continuous-improvement initiatives to enhance service delivery and operational efficiency.
• Travel up to 35% across account sites.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior