Manager, Sales Account Management, Agency

Amazon • New York, NY

2d • Onsite

About The Position

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com and across the open web. We start with the customer and work backwards in everything we do, including advertising. If you are interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you have come to the right place.

We are seeking a results-oriented Manager of Sales Account Management for our Agency Account Management team. The Agency Account Management team embraces emerging tools and evolving processes to operate with a high degree of ambiguity, requiring someone who thrives in building from the ground up and leading from the front. As Manager of Sales Account Management, you will oversee a team of Sales Account Managers – programmatic experts that partner with advertising agencies to help them grow their business and drive results for their brands through Amazon DSP and across the full Amazon Ads portfolio (Display, Video, Audio, etc.). You will coach and lead your team to be strategic consultants for agency leadership across account planning, strategy, investment, and activation teams – building trust and providing direct access to ADSP/AdTech solutions, insights, and measurement expertise when agencies need it most.

As a Manager, you will own revenue targets for your team and will be responsible for creating plans to achieve them. You will leverage your experience and judgment to define organizational strategy, processes, tools, and incentives to maximize performance and accelerate growth. You will drive execution of strategy, ensuring your team consistently delivers measurable results in agency satisfaction, YoY revenue growth, renewal rates, and other operational quality metrics. This role partners closely with US agency leadership and internal cross-functional teams, including Agency Development, Ad Tech, Sales, Product, and others to establish joint goals and strategies to drive agency satisfaction and revenue growth. The ideal candidate has direct management experience, a strong agency background, programmatic expertise, comfort with ambiguity, and an ability to lead and develop a high-performing team.

Requirements

• 6+ years digital advertising experience in a customer-facing role (ad agency, ad tech partner, digital marketing, etc.)
• Bachelor's degree or equivalent
• Minimum 3+ years people management experience
• Excellent organizational, relationship-building, and communication (written and verbal) skills
• Proven track record of delivering results (including revenue targets) and significantly contributing to advertiser and/or agency revenue growth
• Experience with influencing internal and external stakeholders
• Experience analyzing data and best practices to assess performance drivers
• Ability to proceed in absence of defined processes and provide input on them
• Adept at solving problems that span business and technology

Nice To Haves

• Bachelors’ or Master’s degree in Marketing, Advertising, Business, Economics, Statistics, Engineering; or equivalent; MBA is a plus
• 10+ years work experience in Advertising with experience in programmatic, media buying/planning, customer success
• Programmatic strategy, emerging AI tool adoption, and implementation experience
• Ability to make smart trade-offs and understand what will have long-lasting impact on agency business

Responsibilities

• Hire and develop a high-performing team; conduct resource management and capacity planning
• Develop, execute, and inspect team strategy, goals, and action plans to achieve revenue objectives and targets
• Become a knowledgeable partner on Amazon Advertising solutions with ability to partner on agency strategy at senior leadership levels
• Support the team in educating agencies on Amazon’s ad tech offerings, performance metrics, insights, and how to achieve greater results with Amazon
• Coordinate across internal Amazon Ads leadership and cross-functional teams to represent agency business results and advocate for agency needs
• Obtain ongoing agency and partner feedback to assess performance against organizational objectives
• Define and scale team processes and best practices to drive consistently strong performance

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)
• sales incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager