Manager-Risk Management
About The Position
The Banking Onboarding FRAP team within Credit and Fraud Risk (CFR) develops, optimizes, and manages identity theft controls at onboarding for Business Checking Account, Business Savings Account, Consumer Checking Account, and High Yield Savings Account products. The Banking Credit & Fraud Risk team leads the first line of defense for credit and fraud risk across non-card banking products and channels. This individual contributor role supports end-to-end strategy, control design, monitoring, and continuous optimization of onboarding identity theft controls while balancing fraud prevention, customer experience, regulatory expectations, and operational effectiveness. The role works independently and closely with Product, Compliance, Operational Excellence, Enterprise Banking Services, Technology, Servicing, and other stakeholders. It analyzes fraud trends and control performance, translates findings into business requirements and risk controls, monitors key risk and operating metrics, supports governance and escalation, and communicates strategy performance and recommended actions to leadership. American Express offers competitive base salaries, bonus incentives, retirement savings plan matching, financial well-being resources, health and insurance benefits, flexible work arrangements depending on role and business needs, paid parental leave, wellness and counseling support, and career development and training opportunities.
Requirements
- At least 3 years of experience in fraud risk management, risk strategy, banking, or a related risk discipline.
- Experience with identity theft, synthetic identity, application fraud, account takeover, onboarding controls, or banking fraud typologies.
- At least 2 years of experience working with data, analytics, strategy performance monitoring, or analytical project execution.
- Bachelor’s degree in Business, Statistics, Mathematics, Economics, Computer Science, Engineering, or equivalent work experience.
- Strong analytical and problem-solving skills, including the ability to synthesize large volumes of data and develop practical recommendations in complex, ambiguous environments.
- Ability to independently manage priorities, drive execution, and deliver high-quality work in a fast-paced, results-driven environment.
- Strong written and verbal communication skills, including the ability to explain complex risk issues clearly and influence cross-functional partners.
- High attention to detail and sound judgment in assessing risk, control effectiveness, customer impact, and governance requirements.
- Technical acumen and experience using SQL, Python, Hive, Big Data tools, automation, visualization, or similar analytical tools.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Master’s degree in Business, Statistics, Mathematics, Economics, Computer Science, Engineering, or a related field.
- Experience developing or optimizing fraud decisioning strategies, risk rules, control frameworks, or operating procedures.
- Experience partnering with Product, Technology, Compliance, Legal, Operations, Servicing, or second line risk teams to deliver cross-functional risk capabilities.
- Experience working in a hybrid environment.
Responsibilities
- Own and optimize identity theft and third-party fraud risk strategies for banking onboarding journeys, balancing fraud mitigation, customer experience, operational capacity, and regulatory expectations.
- Develop, maintain, and monitor fraud risk controls, rules, strategies, and decisioning requirements across in-scope banking products.
- Analyze onboarding fraud trends, emerging identity theft patterns, and control performance to identify strategy opportunities.
- Use data-driven analysis to evaluate strategy effectiveness, quantify impacts, and recommend control enhancements.
- Define and track daily, weekly, and monthly KPIs and KRIs for fraud coverage, pend rates, approval outcomes, disruption rates, losses, and operational performance.
- Translate fraud insights and risk needs into business requirements, risk rules, operating procedures, control enhancements, and executable capabilities.
- Partner with Product, Technology, Compliance, Legal, Servicing, Operational Excellence, Operations, and second line risk teams to deliver effective and compliant fraud controls.
- Support operating procedure updates for risk strategy and back-office review teams to improve financial outcomes, compliance adherence, customer experience, and operational consistency.
- Support governance routines, documentation, issue identification, and timely escalation of emerging risks or control gaps.
- Prepare clear, concise leadership updates on emerging fraud themes, strategy performance, residual risk areas, and recommended actions.
- Share insights and best practices across CFR and partner teams to strengthen enterprise identity theft risk management.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
