Manager, Rights Administration

Warner Music•Los Angeles, CA

2d•Onsite

About The Position

The Global Catalog Research and Rights Administration Group is a subdivision of Rhino Entertainment Company’s Business & Legal Affairs Department and is responsible for researching and advising on WMG’s rights to exploit its existing catalog recording assets in response to queries from various WMG label teams, including WMG’s Synch and Master Use Licensing groups. We work closely with employees in the Business Affairs, Finance, Production, Operations, New Media, and Marketing departments of each label client to fulfill the above-referenced responsibilities for the recordings and records those labels release. The candidate hired to fill this position will be responsible for providing stellar customer service to third parties by responding to their inquiries in a timely manner, either routing them to the appropriate internal party for handling or answering them. Additionally, you will support the legal and royalties teams, as well as other internal teams, by conducting research in internal royalty systems and generating or locating the data and information necessary to address their requests. This role will analyze output from the various royalty and financial systems to respond to questions and communicate results to internal and external departments and clients. In this fast-paced environment, you will also get to work with artist management, Label attorneys, and internal finance/accounting personnel.

Requirements

Experience working in a high-volume customer service environment
Excellent verbal and written communication skills
Exceptional organizational and independent problem-solving skills
Have strong digital literacy, including strong data entry and data analysis skills (with an emphasis on accuracy and problem-solving)
Strong proficiency using Google Workspace applications (including Docs, Sheets, Gmail, and Drive)
Understanding of contents and layout of artist royalty statements
Familiarity with the EROS and SAP computer software -systems
Ability to rapidly adapt to new and evolving platforms and technologies
Team player who is able to multitask and prioritize

Nice To Haves

3+ years of experience working in a position or positions involving the administration and analysis of artist royalties
Bachelor’s degree required

Responsibilities

Respond to the high volume of third-party catalogue inquiries received through WMG’s general royalty email inbox, an email address WMG royalty recipients can email if they have questions about or need assistance with their royalty accounts.
Conduct research within internal royalty systems, databases, and files and work with royalty analysts to: Respond to royalty-related inquiries from various internal parties (the legal affairs team or otherwise); Respond to royalty-related inquiries from various external parties (e.g. check reissue requests, statement copy requests, payment history reports, statement interpretation questions)
Oversee changes to existing catalog royalty accounts (e.g., payee changes, address changes) in a timely, customer-focused manner and oversee and amend department best practices in connection with their administration.
Research, resolve, and remediate internal holds currently in place at both the royalty account and vendor levels.
Maintain security protocols by requesting documentation necessary to verify the identity of external inquirers before responding to inquiries.
Route non-royalty-related inquiries to appropriate internal parties for handling.
Route legal claims or other sensitive inquiries to appropriate internal parties for handling.
Draft, review, and approve letters of direction for payee changes from recording artists, producers, and other third-party royalty participants and their representatives.
Work with internal resources to create new case management and customer service efficiencies, including recommending and facilitating workflow and process improvements where appropriate.
Provide general support to the legal affairs team, such as by liaising with vendors and appropriate internal parties to ensure new vendors are accurately set up for payment setting up new vendors for payment.
Manage and prioritize workload to meet or exceed established department productivity and quality expectations and to ensure all inquirers receive responses within established timeframes.
Log and track all communications and milestones pertaining to royalty inquiries and generate reports and metrics in connection with the same.