Manager, Revenue Operations Analytics (ROPS)

DaVita Kidney Care • 09507 - Colorado Remote, CO

6d • $78,000 - $119,000 • Onsite

About The Position

This role is for a Manager, Revenue Operations Analytics (ROPS) at DaVita, a healthcare company focused on providing care for patients with chronic kidney failure. The manager will lead a team of Analysts, collaborating with Revenue Operations teams to develop analysis deep dives, action plans, remediation projects, and support insurance and internal partners. The position involves developing strategic recommendations in areas like revenue strategy, process improvements, and operations innovations driven by data. A significant focus will be on employee growth and development, strategy, efficiency, and innovation. The role has high visibility with senior leadership due to its impact on high-priority issues, cross-functional collaboration, and contribution to the bottom line. The ideal candidate will be expected to develop people, effectively communicate key messages from analysis to drive efficiencies, and lead projects from start to finish.

Requirements

• Bachelors Degree in related field of study
• 3-4+ years in analytics
• 3+ years in people management experience
• Excellent interpersonal skills
• Strong leadership coaching and teammate development skills.
• Advanced skills in all Microsoft applications; Outlook, Word, PowerPoint, Excel, SharePoint, Visio, Teams
• Effective training and presentation skills
• Excellent written & verbal communication, including active listening & curiosity, across all teammate populations
• Strong stakeholder management skills; Ability to build and leverage relationships across all areas of the organization.
• Critical thinking, decision making, excellent executive presence.
• Basic computer skills and proficiency in MS Word, Excel, and Outlook required

Nice To Haves

• Working knowledge of ROPS teams, functions, systems, processes
• Model, coach, and influence effective & timely problem resolution across all levels of leadership
• Data analysis and/or process innovation and Analytical technical skills
• Demonstrated drive, ambition, and strong sense of accountability
• Team player
• Ambitious and proactive
• Experience with various data analytics tools and processes (including SQL, database development and management, Tableau, Google Cloud, and data visualization)
• High school diploma or equivalent required
• Minimum of three (3) years' healthcare reimbursement experience preferred ; experience with admissions, billing, and collections preferred
• Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred

Responsibilities

• Provide daily supervision, direction, mentoring, coaching, performance management and teammate relations monitoring; escalate to Sr. Manager, as necessary.
• Monitor performance results to evaluate compliance, quality, production, and effectiveness of Analyst deliverables.
• Understand and communicate DaVita company policies and procedures.
• Build effective and engaging learning content and other tip sheets or job aids for new policies and new or existing processes that will be utilized by the teammates.
• Support, communicate, and ensure departmental goals and objectives are achieved.
• Support, build, and promote a positive and collaborative culture across all teams.
• Assist Sr. Manager with teammate employment activity such as hiring, promoting, job performance, evaluations, timeclocks/PTO, and disciplinary action as required.
• Write and conduct teammate annual Performance Development Reviews (PDRs) and host career conversations as required.
• Maintain teammate records in compliance with DaVita policies and any applicable laws.
• Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures.
• Gather sensitive reports, metrics, and communication.
• Proactively provide updates and recommendations within executive presentations.
• Measure and evaluate results to determine the direction of projects and resources.
• Pull robust data sets and process maps when applicable.
• Stay up to date on the technology innovations and relay appropriate messaging and training to the team.
• Lead or actively participate in special projects.
• Serve as a liaison between the data analytics team and other departments to ensure business needs and performance metrics are met in an efficient and effective manner.
• Support the analytics team manager via business acumen and technical knowledge.
• Meet tight deadlines in a time sensitive and resource constrained project environment.
• Provide frequent updates to manager regarding the status of activities and initiatives.
• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business.
• Select and manage resources to accomplish project objectives.
• Identify and influence strategic business relationships, internally and externally, between ROPS leadership teams.
• Set priorities and direction for projects.
• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities.
• Champion the DaVita Mission and Values both internally and externally.
• Attend team meetings, phone conferences, and training as scheduled or needed.
• Perform other duties as assigned or required.
• Abide by HIPPA.
• Travel required: up to 5-10%.
• Perform other duties or projects as needed or assigned.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager