Manager, Revenue Operations (ROPS)
About The Position
DaVita is hiring a Revenue Manager for its Payor Escalations - Analytics & Strategy team within Revenue Operations (ROPS), known as Team Spotlight. The position provides operational oversight of contracted payor escalations—including settlements, legal escalations, and support for contract negotiations—and develops strategy to drive these escalations to resolution. The team focuses on resolving complex, high-value claim payment issues through legal and contracting channels and collaborating to prevent recurrence. The manager leads large escalations and projects involving ROPS, Legal and Contracting partners, and external insurance companies. The role involves tailoring communications to different audiences, developing strategies, and delivering persuasive recommendations to senior leaders. It supports Revenue Operations’ mission through contract and inflow strategy and resolution of complex accounts receivable issues. DaVita describes itself as a community-first company committed to belonging and equal opportunity. This position will be open for a minimum of three days.
Requirements
- High school diploma or equivalency.
- Intermediate proficiency in all Microsoft Office applications, specifically Excel.
- Strong knowledge of healthcare revenue cycle.
Nice To Haves
- Bachelor’s degree in a related field.
- Strong knowledge of healthcare revenue cycle collections.
Responsibilities
- Set team goals to achieve key objectives and motivate the team to exceed expectations.
- Take accountability for team results and ensure work product meets standards.
- Manage large projects involving multiple participants and stakeholders.
- Prioritize competing work and meet deadlines with minimal intervention.
- Prepare and deliver effective communications tailored to the audience.
- Identify barriers, think through them critically, and create and implement solutions.
- Build high-performing teams and develop leaders.
- Cultivate a diverse professional network to complete work and seek input.
- Use coaching and feedback consistently for self and team development.
- Inspire the team to support leadership vision and influence change.
- Generate meaningful insights independently for the team and its projects.
- Translate high-level strategy and complex insights into actionable opportunities.
- Identify and engage stakeholders to foster collaboration.
- Deliver persuasive recommendations to senior audiences.
- Oversee contracted payor escalations and related strategy, including settlements, legal escalations, and support for contract negotiations.
- Lead complex claim payment escalations and projects with internal partners and external insurance companies, working toward resolution and prevention of recurrence.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- 401(k) match.
- Paid time off and PTO cash out.
- Family resources.
- EAP counseling sessions.
- Access to Headspace®.
- Backup child and elder care.
- Maternity and paternity leave.
- Professional development programs and on-demand virtual leadership and development courses through StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
