Manager, Revenue & Marketing Systems

Kargo•New York, NY

2d•$130,000 - $150,000

About The Position

The Manager, Revenue & Marketing Systems owns the technology that powers how Kargo sells, generates demand, and grows revenue across its Direct Sales and Self-Service/SaaS motions. This hands-on role is responsible for Salesforce architecture, integrations, automation, and data integrity, partnering with Sales, Revenue Operations, Marketing, Customer Success, and Finance to build scalable systems that help teams work efficiently and make informed decisions. The role owns and improves Kargo’s commercial technology ecosystem across the customer lifecycle, including Salesforce, marketing automation, Customer Success platforms, sales tools, and integrations. It also leads Marketing operations technology, commercial data quality, systems supporting managed sales and self-service motions, and the evaluation of Kargo’s commercial technology stack. The manager establishes intake, prioritization, testing, documentation, and delivery processes for systems work and takes solutions from business requirements through implementation and ongoing system health.

Requirements

At least 5 years of experience in Revenue Operations, Sales Operations, Marketing Operations, GTM Systems, or a related technical operations role, with a track record of owning complex commercial systems end to end.
Deep, hands-on Salesforce experience at an architectural level, including data models, security and sharing, permission sets, Flows, integrations, and scalable system design.
Experience owning and integrating a GTM technology stack spanning CRM, enrichment, sales engagement, quoting/CPQ, Customer Success, marketing automation, and reporting tools.
Hands-on experience with marketing automation platforms such as HubSpot or Marketo, including demand generation workflows, lead scoring, segmentation, nurture programs, campaign operations, and event/webinar systems.
Strong understanding of data models, data quality, automation architecture, integrations, and reporting.
Strong cross-functional judgment and communication skills, including the ability to translate ambiguous business needs into scalable technical solutions, build stakeholder buy-in, and own work from scoping through UAT, documentation, launch, and ongoing system health.

Nice To Haves

Salesforce certifications.
Experience with tools such as Looker, Omni, Tableau, SQL, n8n, Workato, or Zapier.
Experience supporting SaaS, self-service, or product-led growth motions alongside a Managed Sales organization.

Responsibilities

Own and continuously improve Kargo’s commercial technology ecosystem, including Salesforce, marketing automation, Customer Success platforms, sales tools, and related integrations across the customer lifecycle.
Architect and administer Salesforce for scale, including data models, security and sharing, permission structures, Flows, automation, integrations, and governance; build reusable solutions rather than one-off fixes.
Own the technical backbone of Marketing operations, including HubSpot and other marketing automation tools, demand generation workflows, lead scoring, segmentation, campaign and event workflows, and Marketing-to-Sales handoffs.
Ensure commercial data is accurate, trusted, and actionable across accounts, contacts, pipeline, renewals, and expansion; establish data quality standards and resolve gaps.
Design and optimize systems for Managed Sales and Self-Service/SaaS motions, including trial and onboarding flows, renewal and expansion signals, and handoffs across Sales, Marketing, and Customer Success.
Evaluate the commercial technology stack and recommend what to build, buy, integrate, renew, consolidate, or retire, using automation and AI where they can improve efficiency and outcomes.
Establish intake, prioritization, testing, documentation, and delivery processes for systems requests.
Partner cross-functionally to translate business needs into scalable technical solutions and drive work through completion.