Manager, Residential Sales

Smithville Communications•Ellettsville, IN

34d

About The Position

We’re looking for a dynamic Manager, Residential Sales to lead and elevate our residential acquisition engine to include door‑to‑door canvassing, home security sales, and save/win‑back strategies. In this impactful role, you’ll blend field execution with strategic leadership to drive profitable growth, high‑quality customer conversions, and superior retention. You’ll manage daily operations, coach a diverse sales team, optimize performance, and ensure compliance across assigned markets.

Requirements

Bachelor’s degree in Business, Management, or related field.
5+ years of residential sales leadership, ideally in home security, telecom, or home services.
Proven success in door‑to‑door sales operations and team scaling.
Strong understanding of unit economics, CAC optimization, and performance‑based compensation models.
Excellent communication, coaching, and compliance management skills.
Tech‑savvy with CRM routing tools and pipeline analytics experience.
High emotional intelligence, strong critical thinking, and the ability to thrive in fast‑paced, seasonal environments.
Skilled in creating rapport and credibility in face-to-face interactions.
Motivated to scale teams and replicate success across markets.
Critical thinking and problem-solving skills.
Ability to prioritize and organize multiple work assignments.
Strong interpersonal skills with the ability to communicate with various team members.
Attention to detail; High level of accuracy.
Valid driver’s license with a safe driving record.

Responsibilities

Drive Sales & Customer Acquisition (25%)
Lead door‑to‑door sales execution, ensuring effective territory and route planning.
Coach representatives on AIDA‑style porch conversations and appointment quality.
Oversee residential security sales, neighborhood blitzes, and proximity selling efforts.
Lead & Develop a High‑Performing Team (20%)
Recruit, train, coach, and evaluate sales reps, security specialists, and win‑back agents.
Implement performance tiers and incentives tied to installed/activated accounts, churn windows, and customer satisfaction.
Develop a talent pipeline to backfill underperforming or offboarded reps.
Conduct regular team and individual meetings to review performance and goals.
Drive Residential Security Sales (15%)
Drive adoption of professionally installed home security systems through neighborhood blitzes and proximity selling.
Oversee compliance with disclosure requirements and local solicitation ordinances.
Monitor activation rates and upsell opportunities for multi-service bundles.
Boost Retention & Win‑Back Success (15%)
Design strategic campaigns to reduce churn and re‑engage former customers.
Use pipeline visibility to proactively intervene during cancel windows.
Collaborate with Marketing on targeted offers and messaging.
Ensure Operational Excellence (10%)
Deploy and manage the tech stack including routing tools, CRM mobile capture, and compliance platforms.
Monitor KPIs, conduct bi‑weekly funnel reviews, and enforce compliance practices.
Implement safeguards such as anti‑double‑knock protocols and adherence to solicitation rules.
Manage Financial & Performance Outcomes (10%)
Achieve monthly revenue targets and ensure rep‑level profitability.
Track contribution margin, conversion funnels, and customer acquisition costs.
Other duties as assigned (5%)