Manager - Reporting & Metrics

Lumen Technologies • , CO

23h • $111,074 - $148,099 • Hybrid

About The Position

The Manager of Business Intelligence for MISR Reporting is Lumen’s global process owner for the Monthly Incremental Service Revenue (MISR) reporting cycle, leading its people, processes, architecture, and production. The role owns the recurring MISR and S2B reporting calendar end to end, including mid-month and close-cycle production jobs through final consolidated results, and is accountable for the accuracy, timeliness, and interpretation of MISR outputs used by Finance, Accounting, and FP&A. It oversees global performance reporting for Public Sector, Large Enterprise, and Wholesale, including the handling and interpretation of Public Sector revenue data.

The manager leads business intelligence analysts and developers, establishes validation and documentation standards, coordinates the MISR re-rate workstream, prepares Controller-level reporting, and drives modernization onto cloud and AI-enabled platforms. The position also includes hiring, transition planning, training, backup coverage, and stakeholder management across FP&A, Accounting, and IT. The work involves material financial results and confidential customer data and requires close partnership with IT and business partners.

This is a hybrid role requiring attendance at the downtown Denver office at least one to two times per month, at the discretion of the Senior Director and business unit. Office attendance may also be required for training, meetings, and other significant functions.

Requirements

• Bachelor’s degree in a related field or equivalent relevant experience.
• At least 7 years of experience in business intelligence, financial reporting, revenue analytics, or a related area.
• Experience leading or developing reporting and analytics professionals.
• Strong financial or operational reporting experience focused on accuracy, insights, and data quality.
• Hands-on experience with SQL, Power BI, relational databases, and ETL/SSIS processes.
• Ability to translate complex data into clear, actionable insights.
• Ability to partner effectively across business and technical teams.

Nice To Haves

• Exposure to cloud data platforms such as Azure, Microsoft Fabric, or Databricks.

Responsibilities

• Lead end-to-end MISR and S2B reporting, ensuring accurate, timely, and reliable financial insights.
• Identify key drivers, trends, and variances and turn reporting into meaningful business insights.
• Oversee reporting production, reconciliations, rerates, adjustments, and issue resolution.
• Lead and develop a team of BI analysts and developers, building expertise, collaboration, and operational coverage.
• Partner with Finance, Accounting, FP&A, IT, and revenue teams to solve problems and improve reporting processes.
• Connect business needs with technical solutions as a trusted partner for MISR/S2B reporting.
• Strengthen reporting controls and governance through consistent validation, documentation, and data quality practices.
• Support audit and control requirements by keeping reporting processes and documentation accurate and audit-ready.
• Protect sensitive financial and Public Sector data and promote responsible data management.
• Drive continuous improvement and modernization of reporting processes, tools, and platforms.
• Coordinate the MISR re-rate workstream and prepare Controller-level reporting.
• Manage hiring, transition planning, training, backup coverage, and stakeholder relationships.

Benefits

• Comprehensive package featuring health, life, and voluntary lifestyle benefits.
• Other perks intended to support physical, mental, emotional, and financial wellbeing.
• Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager