Manager-REO

Newrez•Coppell, TX

3d•Onsite

About The Position

The Manager-REO oversees the department’s day-to-day operations, ensuring high-volume work is completed accurately and in accordance with investor guidelines. The manager works with supervisors and staff to ensure timely disposition of investor-owned properties while minimizing losses. The role provides leadership, coaching, and training to REO supervisors and staff; oversees daily tasks and performance; maintains department procedures and training materials; and drives process improvements through analysis and reporting. The manager also ensures that Shellpoint and investors receive clear information about asset condition and value, and develops or defends asset management strategies based on market conditions and property-specific factors. The position supports expense control, employee time-record monitoring, compliance with company policies, and special departmental projects. Work is on-site at an assigned office in a cubicle hub, with regular attendance and occasional schedule adjustments, overtime, and evening or weekend hours as business needs require. Employees must have a smartphone meeting company security standards and be able to install applications such as Microsoft Authenticator.

Requirements

High school diploma.
6–8 years of REO experience.
5 or more years of management experience.
Proficiency in Microsoft Word and Excel.
Strong telephone and written communication skills.
Attention to detail and organizational skills.
Ability to work independently with minimal supervision.
Strong analytical, problem-solving, and mathematical skills for decision-making.
Understanding of mortgage lending and servicing.
Strong negotiation and follow-up skills, and ability to meet strict deadlines.
Regular and punctual attendance at the schedule established by leadership.
Ability to work occasional adjusted schedules, overtime, and evening or weekend hours as required by deadlines or business needs.
Ability to maintain focus on phone calls in a noisy cubicle environment.
Ability to perform sedentary work in a stationary cubicle position for prolonged periods.
Ability to perform repetitive computer-related motions, including typing and managing phone calls.
Ability to communicate effectively in spoken English and accurately exchange information after identifying the correct procedures.
A smartphone that meets company security standards and can install apps such as Microsoft Authenticator; employment is contingent on meeting this requirement.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide guidance and leadership to REO supervisors and staff, and support the Director of REO.
Lead and mentor staff to develop skills, improve processes and procedures, and increase effectiveness.
Oversee daily departmental tasks to meet standards for rapid liquidation and high returns on REO assets.
Maintain existing REO process and procedure documentation and create documentation where needed.
Share ideas and improvements to support ongoing departmental improvement.
Use analysis and reporting to drive improvement.
Maintain files and reporting that clearly communicate asset condition and value to Shellpoint and investors.
Track, monitor, and measure employee performance against department standards, and provide monthly feedback.
Oversee and facilitate training for new employees and maintain training and support materials for REO Asset Managers.
Help control company expenses through appropriate use of funds, staffing, and miscellaneous costs.
Schedule and monitor employee time records.
Ensure compliance with company policies and procedures.
Undertake special projects related to departmental activities.
Help control expenses related to the sale and maintenance of REO assets.
Consider market conditions and asset-specific factors when determining marketing strategies and list-price reductions.
Defend asset management strategies to clients and investors when needed.
Communicate information effectively and accurately, and perform related duties assigned by management.