Manager-REO

Newrez LLC•Coppell, TX

4d•Onsite

About The Position

The Manager - REO oversees the day-to-day operations of the REO department, ensuring high-volume work is completed accurately and in accordance with investor guidelines. The role is responsible for the timely disposition of investor-owned properties while minimizing losses and maintaining a high return on REO assets. The Manager provides leadership and support to REO supervisors and staff, develops employee skills, oversees training and performance, and supports the Director of REO. The role maintains department processes and documentation, drives improvements through analysis and reporting, and ensures that Shellpoint and investors have a clear understanding of each asset’s condition and value. It also manages staffing and related expenses, monitors employee time records, and determines appropriate marketing strategies and price reductions based on market conditions and asset-specific factors. The position is performed on-site at an assigned office location in a cubicle-hub environment. It involves prolonged sedentary work, frequent computer and phone use, and communication in a potentially noisy workspace. Occasional adjusted schedules, overtime, and evening or weekend hours may be needed to meet deadlines or business needs. Employees must have a smartphone that meets company security standards and can run apps such as Microsoft Authenticator.

Requirements

High school diploma.
6–8 years of REO experience.
5 or more years of management experience.
Proficiency in Microsoft Word and Excel.
Excellent verbal and written communication skills, including telephone communication.
Demonstrated attention to detail and organizational skills.
Ability to work independently with minimal supervision.
Strong analytical, problem-solving, and mathematical skills for decision-making.
Understanding of mortgage lending and servicing.
Strong negotiation and follow-up skills, and ability to meet strict deadlines.
Regular and punctual attendance in accordance with the schedule established by leadership.
Ability to work occasional adjusted schedules, overtime, and evening or weekend hours when required by deadlines or business needs.
Ability to work in a cubicle hub and maintain focus on phone calls in a noisy environment.
Ability to perform sedentary work in a stationary position for prolonged periods.
Ability to perform repetitive computer-related motions, including typing and managing phone calls.
Ability to communicate effectively in English and accurately exchange information after identifying correct procedures.
Must have a smartphone meeting company security standards with the ability to install apps such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide guidance and leadership to REO supervisors and staff, and support the Director of REO.
Lead and mentor staff to develop skills, improve processes and procedures, and increase department effectiveness.
Oversee daily department tasks and ensure standards are met for rapid liquidation and high returns on REO assets.
Maintain existing REO process and procedure documentation and create documentation where needed.
Contribute ideas and improvements to the REO department and drive improvement through analysis and reporting.
Maintain files and reporting so Shellpoint and investors understand the condition and value of assets.
Track, monitor, and measure employee performance against department standards and provide monthly feedback.
Oversee and facilitate training for new employees.
Maintain training and support materials for REO Asset Managers.
Help control company expenses through prudent use of funds, staffing management, and oversight of miscellaneous costs.
Schedule and monitor employee time records.
Ensure compliance with company policies and procedures.
Undertake special projects related to departmental activities.
Help control expenses related to the sale and maintenance of REO assets.
Consider market conditions and asset-specific factors when setting marketing strategies and deciding on list price reductions.
Defend asset management strategies to clients and investors as needed.
Communicate information effectively and accurately.
Perform related duties as assigned by management.