REO Asset Manager

Rocket Mortgage • Lewisville, TX

5d

About The Position

The REO Asset Manager manages and coordinates the valuation, marketing, and disposition of Real Estate Owned properties. The role oversees the full lifecycle of assigned assets, from occupancy determination and property preservation through listing, offer review, and closing. Client-specific servicing guidelines apply across portfolios.

This position manages a high-volume portfolio, maintains relationships with vendors and real estate agents, communicates with clients and internal partners, and makes decisions on marketing strategies, agent assignments, offer negotiations, repair costs, and other expenses needed to support timely dispositions. The manager monitors performance metrics and timelines, prepares projections and client-facing reports, conducts periodic property inspections, and coordinates with internal and external teams to resolve issues that could delay sales.

The role is accountable for reducing disposition timelines while balancing investor losses and ensuring compliance with investor, client, and regulatory guidelines. It also analyzes portfolio data, identifies trends, and recommends process improvements. The position may be modified at the company's discretion.

Requirements

• At least 2–5 years of experience in REO asset management, default servicing, real estate, or loss mitigation, or an equivalent combination of education and experience.
• Strong knowledge of REO disposition, including property preservation, valuation, listing, contract management, and closing workflows.
• Experience working with client-specific guidelines, such as GSE, bank, or servicer requirements.
• Demonstrated ability to manage a high-volume portfolio of 150–200 assets with competing deadlines.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Excellent written and verbal communication skills and ability to produce professional client-facing deliverables.
• Strong analytical and problem-solving skills, with meticulous attention to detail.
• Ability to work independently in a fast-paced environment.

Nice To Haves

• Four-year college or university graduation with major coursework in a discipline related to the position; equivalent job experience will be considered.
• Experience with REO asset management platforms such as Pyramid, Res.net, Equator, or Process Management.
• Background in servicer or outsourcer REO operations.
• Familiarity with bid approval workflows, delegated authority matrices, and investor reporting.
• Experience supporting named client accounts with performance accountability.

Responsibilities

• Manage the full lifecycle of assigned REO assets, including occupancy determination, property preservation coordination, valuation, listing strategy, offer review, and closing.
• Oversee vacant-to-list timelines, identify and resolve delays, and meet client service-level agreements.
• Make decisions regarding marketing strategies, agent assignment, and offer negotiations on bank-owned assets.
• Make decisions about property repair costs, maintenance, utilities, legal fees, valuation fees, and other costs necessary for timely disposition.
• Review and approve broker price opinions, appraisals, and repair bids; ensure values are accurate and disposition strategies align with client guidelines.
• Coordinate with property preservation vendors on inspections, securing, and maintenance of assets.
• Manage agent relationships throughout listing and offer processes, providing direction on pricing, days on market, and contract negotiation.
• Monitor and report performance metrics, including VTL, days under contract, closing probability, and the STC pipeline.
• Prepare monthly projections covering sales volume, expected sales dates, and estimated losses.
• Prepare client-facing reports, commentary, and escalation summaries accurately and professionally.
• Conduct periodic on-site inspections of REO properties.
• Coordinate with pre-marketing, evictions, property preservation, auction, and closing teams to reduce timelines and maximize recovery.
• Partner with closing, title, legal, and compliance teams to resolve title issues, HOA matters, code violations, and closing delays.
• Reduce disposition timelines while balancing and minimizing investor losses.
• Ensure compliance with investor, client, and regulatory guidelines throughout asset management.
• Analyze complex data to develop marketing strategies, identify portfolio trends, and recommend process improvements to leadership.
• Manage a portfolio of approximately 150–200 assets while providing strong customer service.
• Perform other duties as assigned.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement plan
• Paid time off
• Annual bonus, incentives, and other employment-related benefits may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed