Manager, Remittance Services

Fidelity Investments • Covington, KY

4d

About The Position

The Manager, Remittance Services is accountable for the timely delivery of monetary transactions for Fidelity clients. The role involves developing a deep understanding of relevant business processes, technologies, and risks to find solutions and continually improve services. The manager oversees day-to-day operations and staff, ensuring adherence to productivity, accuracy, service-level, compliance, and control standards.

The position is part of Fidelity’s Operations Services Group (OSG), where the Remittance Services team provides transaction processing services across Fidelity’s distribution channels. The business unit supports customer deposits and payments and contributes to Fidelity’s growth through high-quality, cost-effective, innovative service solutions using technical solutions, talented associates, and processing expertise.

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Current onsite requirements vary by role and location and may evolve; the transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position. The role requires obtaining a Series 99 FINRA license, with support provided while learning the licensing material.

Requirements

• Previous experience in the financial services industry, financial operations, or operational risk is preferred.
• Ability to build strong, inclusive working relationships in person and virtually through collaboration with business partners and colleagues.
• Critical-thinking skills, an open mind, and creativity in challenging current practices and recommending improvements to mitigate risks and drive positive change.
• Previous management experience is preferred.
• Bachelor’s degree or equivalent work experience.
• Proven leadership skills.
• Obtain a Series 99 FINRA license; Fidelity will support learning the licensing material.
• Strong oral and written communication skills.
• Intermediate experience with Microsoft Office products, including Excel, Outlook, PowerPoint, and Word.
• Exceptional interpersonal and teamwork skills.

Nice To Haves

• Previous experience in the financial services industry, financial operations, or operational risk.
• Previous management experience.

Responsibilities

• Manage day-to-day operations and staff, ensuring prescribed productivity, accuracy, service-level, compliance, and control standards are met.
• Establish and execute plans and set clear goals to drive efficiency, innovation, and sustainable quality, cost, and service delivery.
• Proactively identify, prioritize, and drive opportunities to improve the business.
• Translate the broader organization’s business plan into direction and align resources to execute it.
• Attract, develop, and retain a high-performing team.
• Create a climate of respect, open collaboration, and teamwork to drive results.
• Deliver timely monetary transactions for Fidelity clients and continually improve services by understanding business processes, technologies, and risks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager