Manager, Real Esatate & Facilities

Mariner•Overland Park, KS

13d•$90,000 - $120,000

About The Position

The Manager, Real Estate & Facilities oversees day-to-day operations at the corporate headquarters in Kansas City and designs, launches, and manages a scalable facilities management program for more than 100 field offices across the United States. The role serves as the primary contact for facilities-related needs and delivers customer service through a centralized, call-center-style support model. At headquarters, the manager oversees maintenance, repairs, janitorial services, HVAC, electrical, plumbing, furniture, space management, and shared spaces. The role also coordinates vendor relationships, supports internal meetings and executive needs as necessary, and manages facilities budgets, invoices, and service contracts. For the national program, the manager establishes standardized service delivery processes, preventive maintenance, response times, service expectations, vendor standards, and scopes of work. The manager administers the ticketing and work-order system, coordinates with landlords, property managers, and national service providers, and centralizes support to reduce the operational burden on local office staff. The ideal candidate is proactive, organized, and skilled in managing complex facilities operations at scale, with strong communication and operational discipline.

Requirements

At least 5 years of experience in facilities management, preferably managing multi-site, national operations.
Demonstrated experience in remote facilities management or call center support environments.
Proven ability to manage vendors and service providers at scale.
Exceptional customer service orientation and strong communication skills.
Highly organized, detail-oriented, and process-driven.
Self-starter who thrives in fast-paced, high-growth environments.

Nice To Haves

Experience supporting professional services, financial services, or corporate office environments.
Experience building or scaling a national facilities program.
Strong knowledge of lease administration and landlord coordination.
Budget management experience and demonstrated success driving cost-saving initiatives.
Ownership mindset and commitment to follow-through.
Ability to remain calm under pressure and provide service-oriented leadership.
Ability to think and operate at a national scale while executing locally.

Responsibilities

Oversee day-to-day operations of the Kansas City headquarters, including maintenance, repairs, janitorial services, HVAC, electrical, plumbing, furniture, and space management.
Maintain standards for breakrooms, conference rooms, storage areas, and common spaces.
Coordinate and manage vendor relationships and performance.
Ensure a clean, safe, well-maintained, and professional work environment.
Provide support for internal meetings, events, and executive needs as necessary.
Manage facilities-related budgets, invoices, and service contracts.
Design, launch, and manage a centralized facilities management program for more than 100 field offices nationwide.
Serve as the main remote facilities support contact for all office locations through a call-center-style model.
Establish and oversee standardized service delivery processes, preventive maintenance programs, response times, service level expectations, vendor standards, and scopes of work.
Administer the facilities ticketing and work-order system to ensure timely issue resolution.
Coordinate with landlords, property managers, and national service providers.
Centralize facilities support to reduce the operational burden on local office staff.