Manager, Real Esatate & Facilities

Mariner•Overland Park, KS

12d

About The Position

The Manager, Real Estate & Facilities oversees day-to-day operations at the corporate headquarters in Kansas City and designs, launches, and manages a scalable national facilities management program serving more than 100 field offices across the United States. This role is the primary contact for facilities-related needs and provides customer service through a centralized, call-center-style support model. The manager oversees headquarters maintenance, repairs, janitorial services, building systems, furniture, space, vendors, budgets, contracts, and support for meetings and events. For field offices, the manager establishes standardized service processes, preventive maintenance, response times, service expectations, vendor standards, and work-order procedures; coordinates with landlords, property managers, and service providers; and centralizes facilities support to reduce the burden on local staff. The firm describes its culture as diverse, collaborative, and supportive of professional growth, community involvement, teamwork, camaraderie, and work-life balance.

Requirements

At least 5 years of experience in facilities management, preferably managing multi-site, national operations.
Demonstrated experience in remote facilities management or call-center support environments.
Proven ability to manage vendors and service providers at scale.
Exceptional customer service orientation and strong communication skills.
Highly organized, detail-oriented, and process-driven.
Self-starter who thrives in fast-paced, high-growth environments.

Nice To Haves

Experience supporting professional services, financial services, or corporate office environments.
Experience building or scaling a national facilities program.
Strong knowledge of lease administration and landlord coordination.
Budget management experience and demonstrated success driving cost-saving initiatives.
Ownership mindset and commitment to follow-through.
Ability to remain calm under pressure and provide service-oriented leadership.
Ability to think and operate at a national scale while executing locally.

Responsibilities

Oversee day-to-day headquarters facility operations, including maintenance, repairs, janitorial services, HVAC, electrical, plumbing, furniture, and space management.
Maintain standards for breakrooms, conference rooms, storage areas, and common spaces.
Coordinate and manage vendor relationships and performance.
Ensure a clean, safe, well-maintained, and professional work environment.
Support internal meetings, events, and executive needs as necessary.
Manage facilities-related budgets, invoices, and service contracts.
Design and implement a centralized facilities management program for more than 100 field offices nationwide.
Serve as the main remote facilities support contact for all office locations through a call-center-style model.
Establish and oversee standardized service delivery processes, preventive maintenance programs, response times, service-level expectations, and vendor standards and scopes of work.
Administer the facilities ticketing and work-order system to ensure timely resolution of issues.
Coordinate with landlords, property managers, and national service providers.
Centralize facilities support to reduce operational burden on local office staff.