Manager – Radiology Imaging Applications

University of California, San Francisco•San Francisco, CA

About The Position

Collaborates with department Director and other leaders to develop strategic plans, processes and objectives for the team. Supervises Clinical Applications and Imaging IT analysts, which support mission-critical clinical applications used by UCSF physicians and clinical staff. This includes (but is not limited to) Voice Recognition Systems, PACS, Diagnostic and Enterprise Clinical viewers, Vendor Neutral Archive (VNA), Radiant, and other imaging post-processing systems. Collaborates with other UCSF Health IT Systems in developing patient-centric imaging solutions and procedures. Manages Service Delivery to all Imaging IT customers. Supports small project management and maintains good ITIL and SDLC practices. Assists in managing the Imaging IT Application portfolio. Erroneous decisions will have a serious impact on the overall success of the department, division and the organization. The incumbent develops staff to ensure consistent, technology-competent service across all areas of Imaging IT. The applications Imaging IT supports are used by the Medical Center to acquire, store, report, and distribute imaging studies. The incumbent must have expert-level imaging informatics, leadership, and communication skills. Department Overview UCSF Health IT - Enterprise Imaging IT combines clinical excellence and outstanding education in a leading academic health sciences institution. Enterprise Imaging manages over 70 Clinical Imaging applications across multiple functional areas, over 320 radiologists' workstations on-prem and at home, and onsite Datacenter. The department comprises the following functional areas: Radiology Applications, Specialty, Infrastructure, and Diagnostic Station Service, and is comprised of 25 team members across the department areas.

Requirements

Bachelor's degree in a related area and/or equivalent experience/training.
At least 5 years of experience managing technical staff
Requires full knowledge of own area of functional responsibility, with knowledge of other areas of IT, and managing a software support team.
Working knowledge of the operations of clinical imaging systems and the policies, processes, and practices involved with managing, storing, and transferring medical images – including DICOM and HL7.
Familiarity with enterprise-class networking, including routing, firewalls, load balancers, and network security
Willingness to accept after-hour pager responsibilities (on-call) that include weekdays/weekends/holidays
Experienced in leading change management activities and managing their impact across multiple units or departments
Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies
Thorough knowledge of Imaging IT technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software.
Has strong skills associated with managing the internal information systems functions, data communications network and campus, medical center or Office of the President security systems.
Extensive or advanced knowledge of subject area sufficient for strategic planning, technology assessment and direction
Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within a large and complex technical environment.
Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups with potentially varied levels of technical sophistication.

Nice To Haves

Advanced degree preferred.
Knowledge of new integration technologies such as HL7 FHIR and DICOMweb
License: ARRT or other Clinical license
Certifications Epic Radiant and Bridges Certified
Imaging Informatics Professional (CIIP)

Responsibilities

Manages Clinical Imaging application portfolio and customers; including Oakland Childrens, Marin Health, and other clinical departments using Clinical Imaging applications.
Manages the needs of functional departments and works to establish daily priorities, feasibility studies, systems design and implementation through subordinate analyst team.
Supervises the Imaging IT Team including Clinical Systems Analysts (11 FTE).
Oversees and manages Service Management to all Imaging IT customers.
Supports Imaging Dictation/Reporting systems and develops optimization strategies.
Develops data integration strategies.
Makes recommendations on issues (operational processes, staff FTE, team career path and development, human resources and space planning) that have department-wide impact.
Manages imaging IT demand capacity and small projects and upgrades.
Supervises planning, implementation, and service a diverse group of 40+ clinical applications.
Imaging IT provides service to Radiology, and supports image exchange with UCSFHealth strategic partners.
This includes working collaboratively with internal application and infrastructure partners, and other IT vendors.
Oversees analysis and policy development for issues and processes.
Establishes and maintains IT policies and procedures for Enterprise Imaging IT.
Ensures Imaging applications meet UCSF security and data standards.
Makes recommendations on issues (operational processes, staff FTE, human resources and space planning) that have department-wide impact.
Manages imaging IT demand capacity.
Conducts presentations of technical information governing specific projects and initiatives.
Conducts customer negotiations, or influencing and persuading other senior level managers in collaboration with the Director.
Collaborates with Imaging IT Leadership functional areas, department and / or customers like system/application performance and functionality management, Service Level Agreement, and staff needs.
Maintain high-quality relationships with IT peers across UCSF, and UC Health.
Participates in team Engagement activities.
Works on issues, projects and initiatives that require analysis of situations and data in order to determine most effective course of action.
Supervises planning, implementation, and service of the radiology department network, which covers 9 sites, and provides mission critical support for imaging studies at UCSF Health, and supports research, education, and service for UCSF campus.