Manager, Quality

Maxlite Inc.•Montville Township, NJ

19h•Onsite

About The Position

The US Quality Control Manager is a hands-on, field-focused role responsible for managing product quality performance across the U.S. market, with a primary emphasis on field failures and warranty claim resolution. This position is not focused on supplier or factory quality management. Instead, it is dedicated to addressing in-market product performance issues, including diagnosing field failures, managing warranty (RGA) claims, and driving root cause resolution. A key part of the role is to identify issues arising in the field and, under the leadership of the QC Director, collaborate with the China QC Manager to provide the foundational data needed to address and resolve these issues. This role owns the end-to-end warranty and field quality process, from initial failure intake through root cause analysis and corrective action. While carrying a manager title, this position requires direct, hands-on involvement in field investigations, site visits, and technical troubleshooting. The ideal candidate must have strong experience in the LED lighting industry, particularly in field issue resolution, product troubleshooting, and warranty claim handling, and be comfortable operating both strategically and tactically in a fast-paced environment, as well as travel for on site support as required.

Requirements

Bachelor’s degree in electrical engineering or related field
7+ years of experience in the LED lighting industry
Hands-on experience with lighting products, systems, and field installations
Direct experience handling lighting product warranty claims (RGA)
Proven experience in field failure analysis within the lighting industry
Strong knowledge of LED fixtures, drivers, sensors, and lighting control systems
Familiarity with NEC, UL, and building codes
Strong problem-solving skills with experience in root cause analysis (RCA)
Ability to work independently in a hands-on, field-oriented role
Must be able to commute to the work location, and to customer sites for on site support as needed
Must be able to travel depending on business needs (Train, Plane, Car)
Must be able to walk, talk, sit, stand, bend, listen, type, read
Must be able to push, pull, lift up to 25 pounds on occasion
Must be eligible to work in the United States

Responsibilities

Own and manage the U.S. warranty claim (RGA) process from intake through resolution
Lead field failure investigations and ensure timely issue resolution
Analyze warranty data and failure trends to identify systemic product issues
Drive root cause analysis (RCA) and implement corrective/preventive actions (CAPA)
Conduct on-site field visits to investigate product failures and validate issues
Perform hands-on troubleshooting of LED fixtures, drivers, and control systems
Work directly with contractors, distributors, and end users to resolve issues
Travel as needed to support critical field cases
Provide advanced technical support for lighting products, installations, and controls
Manage and resolve escalated technical and quality issues
Troubleshoot installation errors, wiring issues, and product performance failures
Track and report warranty KPIs, failure rates, and quality metrics
Provide regular updates and insights to Global Quality leadership
Identify recurring issues and drive continuous improvement initiatives
Collaborate with global QC, engineering, and product teams
Provide field feedback to support product improvements and NPI (New Product Introduction)
Support corrective actions with internal and external stakeholders
Perform all other duties as assigned