Manager, Program Quality

Liliuokalani Trust•Honolulu, HI

103d•$87,000 - $103,000

About The Position

The Manager, Program Quality provides leadership in cultivating excellence, learning, and continuous growth across Liliʻuokalani Trust (LT) programs and services. The role uses a strengths-based, learning-centered approach to build organizational capacity and elevate effective practice, supporting meaningful, culturally grounded outcomes for kamalei (youth and young adults). The Manager champions LT’s Program Model, Positive Youth Development Framework, and Universal Practice Standards as foundational tools for surfacing strengths, amplifying effective practices, and deepening impact across program locations. In partnership with program and operations leaders, the role advances consistent quality practices, supports teams in refining implementation and engagement, and fosters reflective learning at all levels of service delivery. Grounded in continuous quality improvement (CQI), the Manager uses data to guide reflection, decision-making, and opportunities to expand impact. The role emphasizes coaching, collaboration, and shared learning, and partners with leadership and cross-functional teams to align systems, training, and resources with high-quality, culturally resonant practice. The position reports to the Managing Director, Impact & Evaluation, and is aligned with the Chief Impact Officer.

Requirements

Master’s degree in social work, psychology, education, or a related human services field; a bachelor’s degree with equivalent experience may be considered.
At least 5 years of relevant experience in planning, designing, implementing, and/or evaluating youth programming in youth-serving organizations.
Experience in youth-serving organizations focused on continuous quality improvement and in roles involving training, coaching, and/or consulting to build capacity and strengthen practice.
Experience working across systems and functions to design, implement, and improve organizational processes and practices.
Demonstrated ability to influence and drive practice alignment across teams and functions without direct supervisory authority.
Demonstrated ability to lead cross-functional teams and manage complex projects.
Strong communication, facilitation, and relationship-building skills for effective training and coaching.
Knowledge of direct practice, trauma-informed approaches, clinical and cultural approaches, youth development, and quality assurance and improvement processes.
Understanding of adult learning styles and coaching strategies.
Ability to travel to kīpuka and other locations, both in and out of state, for required meetings, conferences, and events.
Ability to lift 25+ pounds; work outdoors in sun and/or rain for extended periods; swim; work on uneven surfaces; and sit indoors for extended periods.
Ability to work weekends when needed and flexible hours when necessary, including nights and weekends, to meet key development, design, and implementation deadlines.
Ability to adapt to change and learn new systems and processes; tolerance for emergent work.

Nice To Haves

Experience with positive youth development, trauma-informed care, and/or clinical and culturally grounded practices that support youth growth and well-being.

Responsibilities

Lead the design and implementation of a comprehensive quality assurance and improvement strategy aligned with LT’s strategic goals and cultural values.
Guide quality review processes that surface strengths, elevate effective practices, and generate learning to deepen impact.
Build organizational capacity to apply LT’s Program Model, Positive Youth Development Framework, and Universal Practice Standards consistently and with cultural resonance.
Champion a practical continuous quality improvement mindset across the organization.
Develop accessible tools, protocols, and resources that program teams can use to assess and strengthen their practice.
Foster continuous learning, reflection, innovation, and shared accountability across program areas.
Partner with program locations to strengthen casework and group programming through coaching, reflection, and shared learning.
Support teams in integrating trauma-informed, culturally grounded, clinically sound, and social-emotional practices.
Collaborate with Team Services and Program Leadership to promote consistency, engagement, and excellence in practice implementation and training.
Spearhead CQI efforts with Impact and Evaluation, Program Leadership, Data, and Policy & Practice teams, using data for learning and practice improvement.
Partner in developing tools, dashboards, and reporting systems that make learning accessible and actionable.
Co-facilitate reflective learning processes that support staff growth and strengthen practice.
Facilitate learning cycles and retrospectives to identify trends, share promising practices, and translate insights into improvements.
Partner with Team Services, Impact, and program teams to elevate kamalei voice, engagement, and experience in program design and delivery.
Collaborate to design and access technology-enabled tools that support learning, collaboration, and continuous improvement.
Work across regions and departments to ensure QA/CQI efforts are responsive, aligned, and supportive of program strengths and needs.
Track and strengthen the effectiveness of QA and training efforts, using findings to inform growth, adaptation, and impact.
Develop and share reports and presentations highlighting strengths, trends, insights, and opportunities for deeper impact.
Maintain accessible repositories of tools, insights, and resources that support shared learning and sustained improvement.
Collaboratively develop and implement mechanisms for learning and resource sharing across program sites and strands.
Accept new assignments, help team members, learn new skills, and contribute to improved team and organizational results.
Travel to kīpuka and other locations, in and out of state, for required meetings, conferences, and events.