Quality 3LS Program Manager

HP•Spring, TX

4d•$111,000 - $161,000

About The Position

The Quality 3LS Program Manager leads quality programs across one or more functions and project teams, promoting a quality culture and driving improvement for a product or service subsystem or component. The role initiates and scales quality programs, develops schedules, budgets, deliverables, and resource plans, and influences process roadmaps by sharing feedback and implementing solutions to quality issues. The position coordinates supporting teams and internal and external partners, tracks progress, and adjusts schedules or resource allocation as needed to meet product requirements and development timelines. It communicates program progress and escalations to stakeholders and collaborates with management and development, manufacturing, and service delivery partners to resolve issues and keep plans aligned with budgets, roadmaps, and schedules. The manager also consults on scalable system and process design, captures lessons learned for continuous improvement, and mentors less-experienced staff. The role typically requires 4–7 years of experience in project or program management, quality, Lean Six Sigma, or a related area; an advanced degree with 3–5 years of experience is also noted. A four-year or graduate degree in a related discipline, or commensurate work experience or demonstrated competence, is recommended. The position is full-time, has a 25% travel expectation, and offers an annual pay range of $111,000–$161,000 USD, with potential bonus and/or equity for U.S. candidates.

Requirements

Four-year or graduate degree in Quality Management, Business Administration, Engineering, Computer Sciences, or a related discipline; alternatively, commensurate work experience or demonstrated competence.
Typically 4–7 years of work experience, preferably in project and program management, quality, Lean Six Sigma, or a related field; alternatively, an advanced degree with 3–5 years of work experience.
Knowledge or skills in Agile methodology, automation, change management, computer science, continuous improvement, JIRA, Kanban, Lean manufacturing, project milestones, new product development, process improvement, product management, project engineering, project management and planning, project schedules, risk management, Scrum, software development, and sprint planning.
Cross-organizational skills in effective communication, results orientation, learning agility, digital fluency, and customer centricity.

Nice To Haves

Project Management Professional (PMP) certification.
Lean Six Sigma certification.
Quality certification.

Responsibilities

Manage and lead quality programs involving one or more functions and project teams to promote quality culture and improve quality for a product or service subsystem or component.
Develop schedules, critical deliverables, budgets, resource allocation plans, and other program support requirements.
Influence process roadmaps by providing feedback and implementing optimal solutions to issues encountered on quality programs.
Coordinate supporting project teams and internal and external partners; track progress and adjust schedules or resource allocation to meet product requirements and development schedules.
Communicate program progress, escalations, and issue analyses to stakeholders.
Collaborate with management and development, manufacturing, and service delivery partners to resolve escalated issues and ensure adherence to budgets, product roadmaps, and schedules.
Consult on scalable system and process design to improve efficiency and customer experience while minimizing errors and manual processes.
Capture lessons learned and ensure project and process improvements are incorporated from concept through launch.
Identify, initiate, implement, and scale quality programs for process improvements, new operational workflows, and technological innovations.
Guide and mentor less-experienced staff members and contribute to their development.