Quality 3LS Program Manager

HP•Houston, TX

2d•$111,000 - $161,000

About The Position

This role manages and leads quality programs involving one or more functions and project teams, promoting a quality culture and driving quality improvement for a product or service subsystem or component. The position initiates and scales quality programs, develops schedules, critical deliverables, budgets, and resource plans, and influences process roadmaps through feedback and solutions to quality issues. The Program Manager coordinates internal and external project teams and partners, monitors progress, and adjusts schedules or resource allocations to meet product requirements and development timelines. The role communicates program progress, escalations, and issue analyses to stakeholders and collaborates with management and development, manufacturing, and service delivery partners to resolve issues and maintain alignment with budgets, product roadmaps, and schedules. It also analyzes data to identify trends and root causes, advises on scalable and efficient system and process design, captures lessons learned from concept through launch, and mentors less-experienced staff. The position typically requires a four-year or graduate degree in a relevant discipline or commensurate work experience or demonstrated competence. Typically, candidates have 4–7 years of relevant work experience; an advanced degree with 3–5 years of experience is also indicated. The role is full-time, has no shift premium, and requires 25% travel. The stated U.S. annual pay range is $111,000–$161,000, with additional bonus and/or equity opportunities. HP lists health, dental, and vision insurance; short- and long-term disability insurance; an employee assistance program; a flexible spending account; life insurance; paid parental leave; 11 paid holidays; and flexible paid vacation and sick leave.

Requirements

Four-year or graduate degree in Quality Management, Business Administration, Engineering, Computer Sciences, or a related discipline, or commensurate work experience or demonstrated competence.
Typically 4–7 years of work experience, preferably in project and program management, quality, Lean Six Sigma, or a related field; alternatively, an advanced degree with 3–5 years of work experience.
Knowledge of Agile methodology, automation, change management, computer science, continuous improvement, JIRA, Kanban principles, Lean manufacturing, project milestones, new product development, process improvement, product management, project engineering and management, project planning and schedules, risk management, Scrum, software development, and sprint planning.
Effective communication, results orientation, learning agility, digital fluency, and customer centricity.
Ability to respond to moderately complex issues within established guidelines.
Travel up to 25%.

Nice To Haves

Project Management Professional (PMP) certification.
Lean Six Sigma certification.
Quality certification.
Experience in project and program management, quality, Lean Six Sigma, or a related field.

Responsibilities

Manage and lead quality programs involving one or more functions and project teams to promote a quality culture and drive improvement for a product or service subsystem or component.
Develop program schedules, critical deliverables, budgets, resource allocation plans, and other support requirements.
Influence process roadmaps by sharing feedback and implementing optimal solutions to issues encountered in quality programs and projects.
Coordinate supporting project teams and internal and external partners; track progress and adjust schedules or resource allocations to meet product requirements and development schedules.
Communicate program progress, escalations, and issue analyses to stakeholders.
Collaborate with management and development, manufacturing, and service delivery partners to resolve escalated issues and implement changes to product, process, or program plans while maintaining alignment with budgets, roadmaps, and schedules.
Provide consultation on scalable system and process design to improve efficiency and customer experience and minimize errors and manual processes.
Capture lessons learned and ensure project and process improvements are incorporated from concept through launch.
Identify, initiate, implement, and scale quality programs for process improvements, new operational workflows, and technological innovations with minimal guidance and support.
Guide and mentor less-experienced staff members and contribute to their growth.