manager, program management - Facilities Programs

Starbucks•Seattle, WA

3d•Onsite

About The Position

The Manager, Program Management for Facilities Programs at Starbucks will shape how coffeehouses across the U.S. are maintained and supported. This role owns a portfolio of national maintenance and reliability programs, setting strategy, standards, and governance to shift operations from reactive repair to proactive, planned work. The manager leads program managers responsible for programs spanning equipment, hard services, and soft services. The team designs preventive maintenance models, addresses recurring failures through root cause analysis, guides repair-or-replace decisions, and prepares new platforms for service before they scale. The role partners across the business to deliver measurable savings and improved uptime while protecting the Starbucks experience. The manager creates and governs multiyear program strategies, including goals, budgets, initiatives, resource allocation, and savings targets. They lead program financials and reporting, align senior leaders and cross-functional partners, engage manufacturers and service providers, and enable teams to deliver complex programs. They also use AI tools and build agents to automate workflows, accelerate analysis, and improve program outputs. Starbucks describes its culture as guided by its Mission and Values and focused on connection and service to others. The position is onsite four days a week. Starbucks provides eligible partners and their families access to a range of health, insurance, leave, retirement, stock, education, and other benefits.

Requirements

Bachelor's degree or significant relevant experience.
At least 8 years of experience managing successful teams, including program managers and senior program managers.
At least 8 years of project or program management experience, including advancing program management methods.
At least 8 years of experience in facilities, maintenance, reliability, or operations programs with progressively increasing responsibility.
At least 8 years of general business experience in large, matrixed organizations.
At least 8 years of experience leading cross-functional initiatives.
At least 5 years of change management experience.
Experience using data and analytics to build business cases, track savings, and guide decisions.
Experience managing remote and distributed teams.
Experience using AI tools and building agents to streamline workflows, analyze data, and improve program results.

Responsibilities

Model leadership behaviors grounded in Starbucks Mission and Values.
Drive the engagement, development, and performance of team members.
Create, own, and govern a multiyear strategy for a portfolio of facilities programs, including goals, budget, initiatives, resource allocation, and savings targets.
Design and scale preventive and condition-based maintenance programs to reduce reactive demand and improve critical asset uptime.
Lead program-level root cause analysis and maintenance scope redesign to eliminate recurring failures.
Build asset strategies using condition, telemetry, and total cost of ownership data to guide repair-or-replace decisions and capital planning.
Establish service standards, request classifications, and repair requirements so work is correctly identified, routed, and resolved the first time.
Lead service readiness for new equipment and programs, ensuring service models, spare parts, and technician support are in place before national deployment.
Own program financials, including savings tracking, benefit validation with Finance, and monthly performance reporting to senior leaders.
Drive alignment across senior leaders and influence cross-functional partners, including Engineering, Sourcing, Supplier Performance, Operations, and Regional Facilities teams.
Partner with manufacturers and service providers to test, validate, and deploy reliability improvements across the fleet.
Negotiate for human, financial, and other resources; work with stakeholders to prioritize projects and programs; and guide project teams toward the strategic business vision.
Create feedback loops with internal customers and business partners to align priorities, identify gaps, and improve program outcomes.
Lead and enable others to deliver complex cross-functional programs while increasing the team's delivery capacity.
Use AI tools and build agents to automate workflows, accelerate analysis, and improve program outputs, including savings tracking, root cause insights, business cases, and leadership reporting.
Act in accordance with Starbucks guiding principles while driving the business forward as part of a collaborative team.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave and family expansion reimbursement.
Paid vacation from date of hire and sick time accrual.
Eight paid holidays and two personal days per year.
Eligible participation in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.