Manager, Professional Services WDG

Cyncly•United States,

7h•Remote

About The Position

The Manager, Professional Services for FeneVision in North America leads technical consultants and engineers delivering complex customer implementations, configurations, customizations, and integrations. The role is accountable for team performance, technical delivery quality, resource effectiveness, and the financial results of the team’s work. The manager partners with Project Management, Product, Support, Sales, and Professional Services colleagues across the global organization to deliver predictable customer outcomes. The role develops technical talent, sets clear expectations, identifies delivery risks early, and guides the team through evolving processes and operating practices.

Requirements

At least 5 years of experience leading Professional Services, technical consulting, software implementation, or comparable customer-facing technical delivery teams.
Demonstrated success managing, coaching, and developing technical professionals, including performance feedback, skills development, and accountability for team results.
Experience delivering complex B2B software implementations, configurations, or integrations, with technical fluency to evaluate estimates, identify risks, and challenge delivery assumptions.
Solid understanding of services operations, including utilization, capacity planning, project financials, delivery forecasting, and managing work against customer commitments.
Experience with project management disciplines, including scope control, change management, risk escalation, status reporting, and estimates to complete.
Strong written and verbal communication skills, sound judgment, and ability to work effectively with customers, technical teams, and cross-functional leaders.
Comfort with organizational change, process improvement, distributed teams, and decisions grounded in reliable operational data.

Nice To Haves

Experience with manufacturing software, ERP, industrial applications, or complex enterprise software integrations.
Experience leading teams delivering custom software configurations, scripting, or integration development.
Experience working with globally distributed delivery teams and structured knowledge-transfer programs.
Working knowledge of professional services automation and reporting tools, such as Certinia, and spreadsheet or business intelligence reporting.

Responsibilities

Lead, coach, and develop North American FeneVision technical consultants and engineers; set performance expectations, provide feedback, address performance issues, and create development plans.
Own the technical team’s delivery commitments and execution quality for implementations, enhancements, integrations, and other contracted Professional Services work.
Ensure solutions are maintainable, appropriately tested, and aligned with agreed requirements.
Partner with Project Managers on project plans, delivery estimates, estimates to complete, and timely project health reporting.
Identify technical, schedule, scope, and budget risks early; take corrective action and escalate issues within established decision rights.
Manage capacity, staffing priorities, and billable utilization to balance customer commitments, delivery efficiency, sustainable workloads, and revenue expectations.
Improve resource effectiveness by limiting unnecessary context switching and matching work to available skills.
Own operational performance, including utilization, revenue contribution, forecast inputs, accurate time entry, and classification of billable and free-of-charge work; partner with Finance and operations on reporting.
Maintain technical skills coverage, succession depth, reusable documentation, and consistent delivery standards; support effective knowledge transfer and structured coaching for junior team members.
Coordinate assignments, product knowledge sharing, handoffs, and customer outcomes with Professional Services colleagues in other regions and offshore delivery centers.
Improve delivery processes, quality standards, staffing approaches, and operational reporting; support organizational changes and adoption of established procedures.
Work with Product, Engineering, Support, and commercial stakeholders to distinguish implementation issues from product limitations, resolve customer escalations, clarify scope, and reduce avoidable rework.