Manager, Professional Services

Keyfactor, Inc.

2d • Remote

About The Position

The Manager in Professional Services provides leadership to project teams in Global Professional Services, ensuring successful project delivery, client satisfaction, and operational efficiency. The manager leads by example, takes a proactive approach to decision-making and achieving business objectives, and maintains strong relationships with key stakeholders. This is a full-time, remote position based in the United States, with travel of up to 25% required.

Requirements

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, or Business Administration, or equivalent experience.
• Comprehensive knowledge in a technical, MSP, or software consulting capacity, with commensurate leadership experience.
• Capability to manage multiple teams, ensure alignment with company goals, and drive performance improvements.
• Advanced reporting capabilities with Excel or other BI software.
• Previous use of PSA software or other related Professional Services software.
• Excellent managerial and organizational skills, strong decision-making, and resource allocation.
• Strong consultative communication skills with customers and internal and external stakeholders.
• Proven effectiveness in business troubleshooting and problem-solving.
• Confidence speaking to technical, non-technical, and executive audiences.
• Strong interpersonal communication and writing abilities.

Responsibilities

• Provide leadership and direction to project teams, overseeing project delivery and customer satisfaction.
• Lead by example, demonstrating a bias toward action and achieving business goals.
• Establish and maintain strong relationships with key stakeholders to drive collaboration and alignment.
• Mentor, coach, and guide team members, fostering a culture of accountability, ownership, and urgency.
• Serve as the primary point of contact for escalations, providing guidance and resolution.
• Own team training and enablement in collaboration with the technical team.
• Collaborate with Finance teams to ensure accurate tracking, forecasting, and reporting of project-related metrics.
• Represent the Professional Services organization in customer-facing engagements.
• Conduct regular project reviews, root cause analyses, and retrospectives to identify areas for improvement.

Benefits

• Second Fridays: a company-wide day off on the second Friday of every month, except November and December; subject to change.
• Comprehensive benefit coverage globally.
• Paid parental leave, with structure varying by region and government requirements.
• In the United States, generous paid parental leave and comprehensive adoption and fertility support.
• Competitive time off globally.
• Wellbeing resources, a wellness allowance, a free mindfulness app membership, and Wellness Wednesdays.
• Three volunteer days off, Global Volunteer Day, and company nonprofit matching.
• Monthly talent development and cross-functional meetings to support professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager