Manager, Professional Training Services

Cardinal Health

3d•$89,000 - $127,200

About The Position

The Manager, Professional Training Services is an individual contributor who leads the training workstream for assigned customer implementations and enterprise deployments. Serving as the primary training partner for customers, this role ensures training readiness, change management, resource alignment, and end-user competency throughout the implementation lifecycle. The role works closely with Project Management, Customer Success, Product Management, and customer stakeholders to develop and execute scalable training strategies that support adoption and operational readiness. It also oversees third-party training resources to promote consistent execution and adherence to WaveMark standards across concurrent implementations. The position leads implementation training planning and delivery, including customer onboarding, onsite instruction, hands-on learning, and virtual instructor-led training. It supports change management and go-live readiness, assesses workflows and training needs, evaluates training effectiveness, and improves learning processes and tools. The role also contributes to product validation and scalable training practices. Travel to customer sites, including hospitals and healthcare systems, is required 75% of the time. Customer/vendor credentialing is required and may include vaccinations.

Requirements

Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or a related field, or equivalent experience preferred.
8+ years of experience preferred.
Experience leading customer training, implementation, onboarding, or change management initiatives preferred.
Ability to manage multiple projects, priorities, and customer engagements simultaneously preferred.
Strong facilitation, presentation, and stakeholder management skills preferred.
Experience delivering onsite and virtual instructor-led training programs preferred.
Strong problem-solving, organizational, and communication skills preferred.
Ability to collaborate effectively across cross-functional teams and customer organizations preferred.
Experience supporting enterprise or multi-site technology implementations preferred.
Ability to travel 75% to customer sites, including hospitals and healthcare systems.
Customer/vendor credentialing is required and may include vaccinations.

Nice To Haves

Healthcare technology, healthcare operations, or clinical workflow experience preferred.
Knowledge of adult learning principles, instructional design methodologies, and learning technologies preferred.
Experience managing external vendors, contractors, or third-party training resources preferred.
Experience supporting organizational change management and user adoption initiatives preferred.

Responsibilities

Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.
Develop and execute strategic training plans aligned with implementation milestones, deployment schedules, and customer readiness objectives.
Lead training-related project meetings and communicate responsibilities, timelines, risks, and expectations to customer and internal stakeholders.
Partner with project and customer leaders to identify training requirements and readiness needs.
Forecast training resource requirements and develop staffing plans for multiple concurrent deployments.
Manage and coordinate third-party training resources executing onsite training, ensuring alignment with WaveMark standards, implementation requirements, and customer expectations.
Provide oversight, coaching, and performance feedback to contracted training resources.
Identify implementation training risks and develop mitigation strategies for successful customer go-lives.
Support customer change management by preparing end users for new workflows, processes, and technology adoption.
Manage and execute customer onboarding and training programs, including onsite instruction, hands-on learning, and virtual instructor-led training.
Develop and implement training approaches that promote employee readiness, user adoption, and operational success.
Ensure training activities are executed consistently across customer sites and deployment locations.
Support go-live readiness and provide onsite implementation support as needed.
Implement learning strategies, methodologies, and tools that promote knowledge transfer and end-user competency.
Collaborate with project teams and customer stakeholders to assess current- and future-state workflows and incorporate findings into training plans.
Analyze training effectiveness and customer feedback to identify improvement opportunities and address learning gaps.
Apply adult learning principles, instructional design methodologies, and learning technologies to improve training delivery and outcomes.
Continuously evaluate and enhance training processes, tools, and best practices to improve scalability and customer success.
Partner with Project Management, Customer Success, and Product Management to support successful implementations.
Support Product Management with beta testing, product validation, documentation reviews, and training readiness initiatives.
Leverage internal subject matter experts and external partners to improve training quality, efficiency, and consistency.
Share lessons learned, best practices, and implementation insights to drive organizational improvement.
Contribute to scalable training processes that support WaveMark's growth and expanding enterprise customer portfolio.