Manager, Production Operations - Santa Monica, CA (132)
About The Position
The Manager, Production Operations oversees daily floor operations and technician workflow to ensure equipment and services are delivered on time, in proper working order, and in accordance with client and hotel specifications. The role manages inventory control to maintain appropriate stock levels and ensure equipment safety, security, and quality. The manager attends key hotel meetings, including BEO and pre-production meetings, as needed; reviews client billing for accuracy and approval; and promptly communicates potential issues to the Director and/or Experiential Event Producer. The position ensures implementation of the Experiential Method across operations and reviews quotes, recommending cost efficiencies in line with company standard operating procedures. The manager delivers exceptional customer service by building strong relationships with internal and external clients, team members, neighboring Five-Star locations, and vendors. The role supervises and mentors operational staff, supports client satisfaction and revenue through precise onsite execution, and meets with guests to ensure their needs are met and equipment is properly set up and functioning. The manager also maintains professional presentation and ensures the team meets employee handbook and hotel standards. The position fosters a positive working environment rooted in Five-Star's core values and drives staff development and training in business acumen, technical skills, field service, and company systems and software. Travel for large-scale events may be required.
Requirements
- At least 3 years of hands-on experience in the events and audiovisual industry.
- Experience with audio equipment, including microphones, speakers, sound systems, and channel mixers.
- Experience with video equipment, including cameras, LCD/LED screens, projectors, and monitors.
- Experience with lighting equipment and techniques, including GOBOs, gels, uplighting, stage lighting, and basic lighting kits.
- Advanced knowledge of PC and Mac operating systems and software.
- Advanced knowledge and experience in event A/V setups, strikes, and programming.
- Demonstrated leadership ability and capability to achieve results through others.
- Strong planning, organizational, and problem-solving skills.
- Collaborative team player with a service-first mindset.
- Exceptional customer service or hospitality experience.
- Excellent interpersonal, communication, and negotiation skills.
- Valid driver's license and clean driving record, required to operate company vehicles.
- Ability to travel for large-scale events.
Nice To Haves
- AV certification or related coursework preferred.
Responsibilities
- Oversee daily floor operations and technician workflow to ensure equipment and services are delivered on time, working properly, and in accordance with client and hotel specifications.
- Manage inventory control procedures to maintain appropriate stock levels and ensure equipment safety, security, and quality.
- Attend hotel BEO and pre-production meetings as needed.
- Review client billing for accuracy, obtain approval, and promptly communicate potential issues to the Director and/or Experiential Event Producer.
- Ensure implementation of the Experiential Method across operations.
- Review quotes and recommend cost efficiencies in accordance with company standard operating procedures.
- Build strong relationships with clients, team members, neighboring Five-Star locations, and vendors while providing exceptional customer service.
- Meet with guests onsite to ensure their needs are met and equipment is properly set up and functioning.
- Maintain a polished, professional image and ensure the team upholds employee handbook and hotel standards.
- Supervise and mentor operational staff to support client satisfaction and optimize revenue through precise onsite execution.
- Foster a positive working environment rooted in Five-Star's core values.
- Drive professional development and training initiatives in business acumen, technical skills, and field service excellence.
- Use company systems and software effectively and ensure team members are trained on relevant platforms.
Benefits
- 401(k) with company match
- Roth 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account
- Life insurance
- Paid sick leave
- Paid vacation time
- Company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
