Mgr, Product - Digital Client Experience

Thrivent•Minneapolis, MN

About The Position

The Manager, Product will join a team creating connected digital client experiences that help prospects and clients move from initial engagement into an advice relationship. The team’s experiences help clients get started, find essential information, collaborate with financial advisors, access financial plans, and take action toward their financial goals. The role is responsible for the long-term product roadmap within the broader business strategy. It develops product strategy based on customer personas, use cases, benefits, and solution value propositions, and ensures roadmaps execute business strategies and deliver measurable outcomes. The manager works across product teams and stakeholders to prioritize and sequence releases, resolve conflicts, and ensure plans fit capacity constraints and maximize customer value. The position engages regularly with customers and users to identify needs, form product hypotheses, and test and refine solutions. It identifies and monitors product health indicators and other performance metrics, ensuring products deliver business value and that improvement efforts produce measurable results. The manager also collaborates on operational plans, researches industry trends and best practices, and applies advanced business and product-management knowledge. The role recruits, develops, and sustains a high-performing team, promoting shared accountability, operational excellence, and partnership. It models Thrivent’s leadership competencies and supports continuous improvement, employee engagement, client commitment, and a culture aligned with Thrivent’s purpose, promise, and values.

Requirements

Bachelor’s degree or equivalent work experience.
10+ years of relevant business experience, including experience in a product manager, product owner, or similar role.
Understanding of iterative development fundamentals and software development processes and procedures.
Expertise in Agile Product Management, stakeholder management, market and user research, technology management, and process design.
Strong organization and attention to detail.
Passion for and understanding of new technology and trends.
Excellent communication, collaboration, and influence skills across organizational levels, including facilitation and executive communications skills.

Nice To Haves

Certified Product Manager or similar certification.
Prior supervisory experience.
Ability to effectively manage and resolve conflicting priorities.
Experience developing and delivering product strategy in terms of value and outcomes, supported by relevant metrics and measurements.
Expertise with product management tools, techniques, and principles across discovery, design, build, release, and measurement.
Proven experience leading and influencing cross-functional teams.
Demonstrated experience with user interface design and usability best practices.
Experience working on large, complex organizational initiatives.
Financial management skills for administering budgets across multiple products and ensuring return-on-investment requirements are met.

Responsibilities

Own the long-term product roadmap as part of a broader business strategy.
Develop product strategy using personas, use cases, customer benefits, and solution value propositions.
Ensure product roadmaps consistently execute business strategies and connect product outcomes to broader business goals.
Lead collaboration to manage and prioritize roadmaps and releases across multiple products, resolving conflicts constructively.
Identify and track product health KPIs and objectives for measurable improvements; ensure metrics deliver necessary business value.
Facilitate conversations and coach product teams and stakeholders to address gaps and improve delivery.
Ensure roadmap outcomes fit capacity constraints and are prioritized and sequenced to maximize customer value.
Engage regularly with customers and users to uncover needs and translate them into product hypotheses that can be tested and refined.
Collaborate across product teams to develop and roll out operational plans.
Research industry best practices and trends to improve effectiveness.
Acquire, maintain, and apply advanced knowledge of the business, its products and processes, and product management.
Recruit, develop, and sustain a high-performing team while fostering shared accountability, operational excellence, and organizational partnership.
Model Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes.
Support continuous improvement, employee engagement, and commitment to clients.
Shape or support a culture that reflects Thrivent’s purpose, promise, and values and protects client trust and reputation.