Mgr, Product - Digital Client Experience

Thrivent•Minneapolis, MN

2d•$161,072 - $217,920

About The Position

The Manager, Product will join a team creating connected digital client experiences that help prospects and clients move from initial engagement into an advice relationship. The team’s products help clients get started, access essential information, collaborate with financial advisors, view financial plans, and take action toward financial goals. This role is responsible for the long-term product roadmap within a broader business strategy. It develops product strategy based on personas, use cases, customer benefits, and solution value propositions, and ensures that roadmaps and releases are aligned with business outcomes, customer value, and capacity constraints. The manager tracks product health and improvement metrics, engages regularly with customers and users, and works across product teams and stakeholders to develop and deliver operational plans. The role also recruits, develops, and sustains a high-performing team, promoting shared accountability, operational excellence, partnership, continuous improvement, employee engagement, and a strong commitment to clients. It models Thrivent’s leadership competencies and supports a culture grounded in the organization’s purpose, promise, and values.

Requirements

Bachelor’s degree or equivalent work experience.
10 or more years of relevant business experience, including experience as a product manager, product owner, or in a similar role.
Understanding of iterative development fundamentals and software development processes and procedures.
Expertise in Agile Product Management, stakeholder management, market and user research, technology management, and process design.
High level of organization and attention to detail.
Passion for and understanding of new technology and trends.
Excellent communication, collaboration, and influence skills across organizational levels, including strong facilitation and executive communication skills.

Nice To Haves

Certified Product Manager or similar certification.
Prior supervisory experience.
Ability to effectively manage and resolve conflicting priorities.
Experience developing and delivering product strategy expressed in terms of value and outcomes, with relevant metrics and measurements.
Expertise with product management tools, techniques, and principles across discovery, design, build, release, and measure.
Proven experience leading and influencing cross-functional teams.
Experience with user interface design and usability best practices.
Experience working on large, complex organizational initiatives.
Ability to manage budgets across multiple products and ensure products meet return-on-investment requirements.

Responsibilities

Own the long-term product roadmap as part of a broader business strategy.
Develop product strategy by analyzing personas, use cases, customer benefits, and solution value propositions.
Ensure business strategies are consistently and iteratively executed through product roadmaps.
Lead collaboration to manage and prioritize roadmaps and releases across multiple products.
Resolve conflicts constructively with relevant stakeholders.
Ensure product teams understand required business outcomes and how those outcomes connect to broader business goals.
Identify and track evergreen product health KPIs and objectives for measurable experience improvements.
Facilitate discussions and coach product teams and stakeholders to address gaps and improve delivery.
Ensure KPIs deliver the necessary business value.
Ensure roadmap outcomes fit capacity constraints and are prioritized and sequenced to maximize customer value.
Engage regularly with customers and users to uncover needs and translate them into product hypotheses that are tested and refined.
Collaborate across product teams to develop and roll out operational plans.
Research industry best practices and trends to improve effectiveness.
Acquire, maintain, and apply advanced knowledge of the business, its products and processes, and product management.
Recruit, develop, and sustain a high-performing team while promoting shared accountability, operational excellence, and organizational partnership.
Model Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes.
Support an environment focused on continuous improvement, employee engagement, and commitment to clients.
Support a culture that represents Thrivent’s purpose, promise, and values and protects its trust and reputation.