Manager, Product & Pricing Operations

Salesforce•Indianapolis, IN

21h

About The Position

The Manager of Product & Pricing Operations leads execution for product configuration, pricing systems, and operational readiness across the Lead-to-Cash cycle. The role requires hands-on knowledge of Salesforce Product, Pricing, and Quoting methodologies and data models, plus the ability to drive cross-functional programs from requirements through go-live and explain technical topics clearly to Finance, Legal, IT, and Product stakeholders. The manager scopes and executes product configuration requirements, manages operational workflows, and ensures CPQ and billing systems are validated and ready before initiatives launch. The role considers downstream business impacts and proactively surfaces recurring issues or policy gaps to leadership with recommended solutions. The position supports program release operations, including requirements gathering, operational readiness validation, New Product Introduction cycles, change management, and documentation and enablement. It also maintains working knowledge of CPQ systems to configure, test, troubleshoot, and improve workflows; prioritizes team backlogs; and represents Product & Pricing Operations in cross-functional forums. The manager owns workflows and data governance across Product Management, Legal, Finance, and IT, including standards and validation for product and pricing data in Org62. The role identifies Lead-to-Cash process friction, drives targeted improvements, explores modernization and automation opportunities, and pilots AI tools based on demonstrated value. It also maintains project documentation and communicates status, risks, and dependencies to appropriate audiences.

Requirements

At least 5 years of experience in Product Operations, Revenue Operations, or a related function.
Hands-on experience with Salesforce product configuration objects, including Product2, Price Books, and CPQ.
Demonstrated experience running multi-dependency programs, such as product release cycles, system releases, or data migrations, from requirements through go-live.
Ability to manage scope, track dependencies, and fully close out work.
Proficiency with data tools including SOQL, Excel, and Tableau to validate configurations, identify issues, and support evidence-based decisions.
Ability to accurately and concisely translate technical topics for non-technical stakeholders.
Ability to prepare written documentation and present to cross-functional partners.
Strong ability to manage multiple parallel workstreams, identify risks proactively, and follow through independently.
Demonstrated ability to identify process or system gaps and bring forward concrete proposals to address them.
Interest in applying AI tools to operational workflows.

Nice To Haves

Salesforce Administrator or CPQ certification.
Experience implementing a process or tooling change that improved team efficiency.
Prior experience piloting or implementing AI tools in a business setting.

Responsibilities

Engage IT and business partners to gather and manage requirements for solutions affecting product and pricing systems and processes.
Influence cross-functional programs to ensure outcomes meet requirements and are incorporated into new and existing processes.
Validate that quoting, invoicing, and provisioning systems are configured and tested before go-live; identify gaps and escalate them with a resolution path.
Support New Product Introduction cycles across Product Management, Legal, Finance, and IT; track dependencies, surface blockers, and maintain accountability to milestones.
Advise Product Managers on licensing and packaging implications and their downstream operational impact.
Develop and deliver documentation, training, and office hours to support adoption of system and process changes.
Build and maintain a culture of documentation and knowledge-sharing, making process, system, and configuration knowledge accessible to others.
Configure, test, and troubleshoot CPQ systems; implement improvements that reduce manual steps and improve quoting accuracy.
Monitor system health and ensure data issues, system bugs, and feature requests are appropriately prioritized and owned.
Translate organizational priorities into a structured team backlog, own prioritization, and communicate capacity tradeoffs clearly.
Represent Product & Pricing Operations in cross-functional planning forums and serve as the primary operational contact for Finance, Legal, IT, and Product Management.
Own operational workflows spanning Product Management, Legal, Finance, and IT, maintaining process documentation, approval routing, and stakeholder accountability.
Define and enforce product and pricing data quality standards in Org62; run validation checks, identify anomalies, document findings, and drive resolution with system owners.
Identify systemic data quality issues and escalate patterns and recommended remediation to leadership.
Identify sources of friction in the Lead-to-Cash cycle and drive targeted fixes with owners, timelines, and success criteria.
Propose ways to modernize team operations, including data model redesign, process automation, and new operational-readiness approaches.
Identify and pilot AI and automation tools for operational workflows, establish a cadence for evaluating tools and sharing findings, and measure impact.
Maintain current requirements, risk, and system dependency documentation for active projects; escalate issues that threaten launch timelines and communicate status appropriately.