Manager, Product Management; Identity Journey Intelligence Lead

Capital One • McLean, VA

3d • Hybrid

About The Position

The Identity Journey Intelligence team builds data assets, features, and products that help Capital One understand customers across their full journey—not just a single session—to reduce fraud and customer friction simultaneously. This is an individual-contributor product role within Customer Identity, partnering with engineering, business analysts, data analysts, and lines of business to define strategy and execute identity features and data products. The role helps establish and scale how Capital One enriches and distributes identity and device data enterprise-wide, while building a culture of journey-level, data-driven decision-making across the company.

The position leads strategy and execution for Journey Intelligence data features and the Customer Authentication Data Product. It also drives feature-catalog prioritization and adoption of identity data products across lines of business, identifies new use cases for journey-level data, and provides thought leadership on identity data and journey-level decision-making.

Capital One expects product managers to demonstrate proficiency in five areas: human-centered product development, business-focused execution, technology-driven innovation, integrated problem solving, and transformational leadership. The role is designated hybrid, with on-site presence required according to Capital One’s hybrid policy at the designated office location. Capital One will not sponsor new applicants for employment authorization or provide immigration-related support for this position.

Requirements

• Currently has, or is in the process of obtaining, a bachelor's or master's degree in a quantitative field, Business, or Marketing, with the required degree obtained on or before the scheduled start date.
• Alternatively, has a bachelor's degree in any field and at least 3 years of Product Management experience.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Lead strategy and execution for Journey Intelligence data features and the Customer Authentication Data Product.
• Partner with business analysts, data analysts, and engineering to prioritize and scale the feature catalog that powers risk and authentication decision-making.
• Drive adoption of identity data features and data products, such as device and authentication data products, across lines of business.
• Identify and assess new use cases where journey-level data and features can reduce fraud and customer friction simultaneously.
• Provide thought leadership on emerging approaches to identity data and journey-level decision-making.
• Demonstrate human-centered product management by focusing on internal and external customer needs to reimagine and innovate product solutions.
• Deliver outcomes by focusing on leverage and execution excellence.
• Use technology to deliver innovative and resilient solutions that support near- and long-term value.
• Identify and resolve complex problems while mitigating product risks.
• Lead cross-functional teams to solve customer problems and drive organizational alignment.

Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager