Manager, Product Management

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

About The Position

We are seeking an experienced Manager, Product Manager to lead and manage multiple interconnected products end-to-end across our mortgage servicing platform. This role requires a strategic thinker who can orchestrate complex initiatives spanning platform infrastructure and mortgage servicing solutions while aligning cross-functional teams toward unified business outcomes.

Requirements

Bachelor's degree in Business, Computer Science, Engineering, or related field
7+ years of product management experience in MSP or financial services technology
3+ years managing multiple products or complex platform solutions simultaneously
Proven track record delivering end-to-end products from conception to market success
Strong understanding of API-driven platform architecture and integration patterns
Familiarity with mortgage lending workflows, compliance requirements, and industry regulations
Experience with data analytics products and business intelligence tools
Understanding of authentication, security, and data privacy in financial services
Strategic Thinking : Ability to see the big picture while managing tactical execution across multiple products
Prioritization : Expert at making difficult trade-off decisions with limited resources and competing demands
Communication : Exceptional written and verbal communication skills; ability to influence without authority
Analytical : Data-driven decision maker comfortable with quantitative and qualitative analysis
Leadership : Natural leader who can inspire and align teams without direct reporting relationships
Adaptability : Comfortable with ambiguity and changing priorities in a fast-paced environment
Customer Focus : Deep empathy for users and commitment to solving real customer problems

Nice To Haves

Experience with mortgage technology, lending platforms, or financial services software strongly preferred
Previous experience in mortgage lending, fintech, or regulated industries
Familiarity with complementary mortgage technology vendors and ecosystems

Responsibilities

Define and communicate product vision and strategy across multiple product lines for mortgage servicing solutions
Develop and maintain product roadmaps that balance platform capabilities, analytical tools, and third-party system integrations
Align product initiatives with business objectives and market opportunities in the servicing technology space
Conduct market research and competitive analysis to identify opportunities and inform product direction
Own the complete product lifecycle from discovery through launch and optimization across multiple concurrent initiatives
Manage complex interdependencies between mortgage servicing solutions and other related integrations.
Define and prioritize features based on customer needs, technical constraints, and business value
Translate business requirements into detailed product specifications and user stories
Partner with engineering, design, data science, and operations teams across multiple workstreams
Lead and coordinate activities across distributed teams working on interconnected solutions
Facilitate alignment between platform, analytics, and integration teams to ensure cohesive product experiences
Serve as the primary point of contact for executive stakeholders on product matters
Build strong relationships with internal stakeholders including implementations, compliance, sales, and client support
Lead and manage the VOC (voice of the client forum
Present product plans, progress, and outcomes to executive leadership
Manage expectations across multiple stakeholder groups with competing priorities
Work closely with engineering leaders to make informed trade-off decisions between scope, quality, and timeline
Understand technical architecture of platform services and integration patterns with MSP
Partner with architects to ensure scalability, security, and maintainability of solutions
Evaluate technical feasibility of proposed features and alternatives
Define success metrics and KPIs for each product area
Analyze product performance data and user behavior to identify improvement opportunities
Drive continuous improvement through experimentation and iteration
Monitor adoption and engagement metrics across all product lines