Manager, Practice Operations - Orlando Health Cancer Institute - Health Central - Ocoee

Orlando Health•Ocoee, FL

About The Position

Manages human, financial, and materials resources in a team relationship with the Physician Lead and Director/Physician Practices, COO, or Senior Manager, Practice Operations. The role delivers high-quality, customer-focused, cost-effective and responsive health care services in an outpatient clinic setting, supporting patient and staff satisfaction and the mission and goals of the Orlando Health Physician Group and Orlando Health. The position supports approximately 4–15 physicians and 15–40 team members in the Orlando Health Cancer Institute’s outpatient practice operations. It oversees clinic standards, regulatory compliance, budgets, revenue cycle operations, patient access and flow, quality metrics, staffing, facilities, and service-line initiatives. The manager also works with physician and organizational leadership on strategic planning and operational changes, and promotes communication and continuity of patient care.

Requirements

Bachelor’s degree in healthcare, business, or a related field, or four years of directly related work experience may substitute for the degree, in addition to the experience requirements.
Two years of health care experience, including one year in a lead or supervisory role.

Responsibilities

Assist the Physician Lead with developing and overseeing standards compliance for outpatient clinics within the designated service line, and coordinate action plans to address service issues.
Ensure compliance with regulatory and accreditation requirements, organizational policies, procedures, and programs; review and implement OHPG policies, procedures, and programs.
Develop and manage annual operational and capital clinic budgets with the Physician Lead and Senior Manager, authorize expenditures, and analyze significant variances against budget.
Maintain effective revenue cycle and other systems to maximize revenue.
Improve the efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead and Senior Manager.
Work with the practice Lead Physician to ensure appropriate patient access, flow, and scheduling.
Collaborate with the service-line Leadership Team to provide seamless care throughout the continuum.
Coordinate and develop long-range strategic plans for clinic operations in alignment with the service-line strategic plan and in collaboration with Physician leadership.
Hire, train, supervise, evaluate, and develop practice staff in accordance with Human Resources guidelines; develop lead staff for each clinic and build a patient-focused team.
Ensure practice quality metrics are met.
Oversee facility maintenance and security, evaluate facility needs, and recommend and plan for future space.
Coordinate and communicate with the service line and other departments to implement operational changes and initiatives.
Facilitate information exchange and open communication within the service line, and analyze information to prepare appropriate responses and actions.
Research, analyze, and maintain data collection systems required to administer service-line operations.
Participate with Marketing and Sales in service-line promotion and engage in community affairs that enhance the image of the service line and Orlando Health.
Ensure coverage of roles during staff shortages, vacations, sick leave, and other absences to maintain continuity of patient care.
Manage human resources functions, including hiring, work assignments, coaching plans, and performance counseling.
Maintain reasonably regular and punctual attendance consistent with applicable policies and standards.
Comply with all Orlando Health policies and procedures.