Guest Services Representative - Orlando Health Cancer Institute

Orlando Health•Orlando, FL

About The Position

The Guest Services Representative provides exceptional service to patients and guests to support a positive experience in a hospital setting. The role includes welcoming guests, responding to inquiries, addressing concerns, and assisting with guest needs. The ideal candidate is friendly, professional, and committed to high standards of hospitality. The position is with Orlando Health Cancer Institute, a multidisciplinary cancer program serving adult oncology patients across six treatment sites and more than 10 practice locations.

Requirements

High school diploma or equivalent.
Two years of experience in a customer service setting.

Responsibilities

Escort guests to their in-hospital destinations as needed.
Maintain current knowledge of hospital personnel, departments, and locations to direct guests to the appropriate person or department.
Provide information to hospital team members.
Respond to the needs of guests and team members by phone or in person.
Make regular rounds in patient areas to identify and address patient and visitor needs.
Maintain effective working relationships with hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
Assist Social Service with transportation and hotel or flight arrangements for patients and their families.
Display a caring attitude and sensitivity to customers' needs and concerns.
Present a professional image through dress, hygiene, and communication skills.
Maintain reasonably regular and punctual attendance consistent with applicable policies and standards.
Comply with Orlando Health policies and procedures.
Attend in-services and meetings as required.
Complete mandatory education.
Take responsibility for professional growth and development.
Perform other duties as assigned.