Interpreter I - Orlando Health Cancer Institute

Orlando Health•Orlando, FL

11h•Onsite

About The Position

The Interpreter I supports Orlando Health Cancer Institute by interpreting orally between English and a foreign language to help deliver services to linguistically diverse consumers. The role provides confidential, accurate, and impartial interpretation for Limited English Proficient patients and families, providers, and staff during clinical and non-clinical encounters across different medical specialties. Spanish bilingual skills are required. The position is located in Downtown and works Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility needed.

Requirements

High school diploma or equivalent.
Fully bilingual speaking, writing, and reading ability.
Fluency in English and at least one foreign language, both oral and written, as validated by a formal language assessment.

Nice To Haves

Associate’s degree.
One year of medical interpreting experience.

Responsibilities

Provide in-person interpreting services for Limited English Proficient patients and families and providers during clinical and non-clinical encounters, while maintaining confidentiality, accuracy, impartiality, and professional and ethical standards.
Provide sight interpretation as needed for medical consent forms, patient and family education materials, and other assigned materials.
Select the appropriate interpreting modality for each patient-provider encounter, including audio, video, or in-person interpreting.
Explain interpreting service resources and make appropriate referrals.
Serve as a cultural and linguistic liaison to patients and providers to contribute to successful outcomes.
Assist with language-services tools, including troubleshooting, connectivity, and training for interpreting iPads and phones.
Support office operations by answering phones, taking requests, calling patients to confirm appointments, documenting encounters in the interpreter tracking system, and verifying and scheduling patient appointments.
Provide support with interpreter scheduling as needed.
Assist with onboarding new interpreters and mentoring interpreter interns.
Use online computer systems such as Outlook and other hospital software, and work on special projects as assigned.
Adhere to Standards of Behavior, provide excellent customer service, and work effectively in a cohesive team environment.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable standards.
Maintain compliance with Orlando Health policies and procedures.