Manager, Platform Services Project Management (Remote)
About The Position
As the Professional Services Manager (Project/Program Management), you will lead a team of Project Managers and ensure deployment resources are used efficiently to deliver projects on time and within budget. You will oversee customer deployment projects, drive program and process initiatives, and collaborate with cross-functional teams to improve processes. You will be responsible for portfolio delivery efficiency, meeting revenue targets, and maintaining high customer satisfaction. The role is critical to developing and implementing the Platform Services delivery methodology. The role may require the candidate to periodically undergo and pass alcohol and/or drug tests during employment.
Requirements
- Bachelor’s degree in Computer Science, MIS, Business, or equivalent education, training, or experience; equivalent military experience is also accepted.
- Strong proficiency with project management software such as Clarizen, Asana, Gainsight, or JIRA.
- Excellent written, oral, and presentation skills.
- Good organizational skills, including tool utilization, information collection, attention to detail, and prioritization.
- Strong interpersonal skills, including the ability to elicit collaboration from upper management, clients, and other departments.
- Flexibility to respond promptly and effectively to shifting priorities, demands, timelines, and project adjustments.
- Proven experience using AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.
Nice To Haves
- Master’s degree in a management discipline.
- Project Management Institute PMP certification or equivalent.
Responsibilities
- Oversee, mentor, train, and performance-manage a team of Project Managers to foster a high-performance culture.
- Staff, coach, and upskill team members in line with their career plans and ambitions.
- Collaborate with cross-functional teams to support seamless integration of platform solutions into existing security frameworks.
- Report on key performance indicators and reporting mechanisms to measure PMO effectiveness, and present findings to executive leadership.
- Ensure PMO practices align with the company’s overall risk management strategy.
- Apply the delivery methodology effectively, implement project standards, and minimize exposure and risk.
- Ensure efficient use of deployment resources to deliver projects on time and within budget.
- Oversee customer deployment projects and drive program and process initiatives to improve processes.
- Ensure portfolio delivery efficiency, meet revenue targets, and maintain high levels of customer satisfaction.
- Develop and implement the Platform Services delivery methodology.
Benefits
- Market-leading compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays.
- Paid parental and adoption leaves.
- Professional development opportunities for employees at all levels and in all roles.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities.
- Vibrant office culture with world-class amenities.
- Health insurance.
- 401(k).
- Paid time off.
- Eligibility for bonuses and equity grants.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
