Services Project Manager - Remote/Hybrid

Siemens•Livonia, MI

16h•$125,300 - $250,600•Hybrid

About The Position

Siemens Industry Software, part of the Siemens Digital Industries Division, provides software, systems, and services for Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM). The Cloud, Operations, Reliability & Engineering (CORE) organization delivers and manages cloud customer environments for Siemens PLM and MOM applications. The Services Project Manager role—described in the posting as the Cloud Experience Manager—is a central liaison and trusted point of contact for internal and external stakeholders, supporting seamless communication and strategic alignment in a global cloud environment. The role is responsible for customer engagement across the service lifecycle, operational governance, risk and issue management, service health, and project delivery. The position is hybrid, based in Livonia, Michigan, and is listed as full-time and permanent.

Requirements

At least 7 years of full-cycle project management experience.
Experience managing SaaS or cloud operations in an enterprise environment.
Experience managing application support-related projects.
Experience working within an ITIL environment.
Strong stakeholder management and customer-facing communication skills.
Knowledge of security, compliance, and operational risk management.
Strong analytical, troubleshooting, and decision-making capabilities.

Nice To Haves

ITIL certification is highly desirable.
Customer-facing experience, experience managing software business operations, and PLM software experience are additional advantages.

Responsibilities

Maintain operational governance within the regional CORE team.
Manage customer engagement throughout the lifecycle, from SaaS onboarding through offboarding and renewals.
Plan, identify, analyze, respond to, and control risks and issues.
Monitor overall project progress, resolve issues, and initiate corrective and preventive actions as appropriate.
Review contracts and derive actions related to risks, opportunities, and contractual obligations.
Manage customer support requirements and project scope to achieve project objectives.
Manage internal and external stakeholders, resolve issues, and manage expectations.
Lead customer communication about outages and escalations, and serve as a point of contact for the Siemens CORE leadership team.
Drive innovation and improvement ideas within operations.
Track project cost escalations and proactively inform leadership.
Ensure compliance with SLAs, OLAs, regulatory requirements, and security standards.
Manage service health dashboards, KPIs, and operational reporting for leadership.
Oversee capacity planning, environment management, and operational readiness for releases.
Support customer escalations and executive-level service reviews.