Manager-Physician Residency

Baptist•Memphis, TN

About The Position

The Manager-Physician Residency manages the day-to-day operations of a residency training program and serves as a liaison among learners, faculty, staff, and the ACGME. The position is part of the program leadership team and supports the program director in accreditation efforts, educational programming, and resident support. The role requires leadership and personnel-management skills, along with working knowledge of ACGME requirements, policies, and procedures. The manager coordinates program administration, interview and recruitment processes, documentation, resident schedules and activities, evaluations, accreditation and regulatory compliance, reporting, and data management. The role also involves understanding curriculum and competencies, employment and personnel matters, budgeting, and available medical education resources. The position calls for effective communication, networking, confidentiality, professionalism, and ongoing program evaluation and improvement.

Requirements

3–5 years of office management experience.
Associate degree in a business-related field, or equivalent experience in lieu of a degree.
Working knowledge of Microsoft Office.
Detail-oriented, self-motivated, computer literate, and excellent interpersonal skills.

Nice To Haves

3–5 years of office management experience in a medical setting or GME-related environment.
Bachelor's degree.

Responsibilities

Manage and coordinate interview season, including applications, interviews, ranking sessions, and rank-list submission.
Manage program documentation and monitor document evaluation processes.
Manage processes for adverse evaluations and potential subsequent actions.
Understand accreditation, board, and institutional requirements, including state and federal regulations.
Manage resident activities and schedules.
Identify competencies and understand the curriculum, goals, and objectives.
Manage and provide reports, summaries, and reviews of training program activities.
Understand legal issues related to employment, visas, and disciplinary actions.
Apply knowledge of personnel and human resources issues.
Access medical education resources and websites.
Use face-to-face and online networking opportunities effectively.
Participate actively in site visits and NAS.
Provide solutions for data management issues.
Understand budgeting issues.
Manage accreditation issues and the training program effectively, and support the program director's duties and responsibilities.
Monitor evolving board and accreditation processes and standards, and apply that knowledge to program management.
Communicate effectively, share information with appropriate institutions and individuals, and produce clear and concise written communications.
Evaluate the training program using GME trends, competency language, portfolios and files, and milestones; apply information from networking and evaluation to improve the program.
Understand the broader GME environment and available program-management resources, and use them to improve the program.
Respect confidentiality, take responsibility for actions, and maintain a professional appearance.
Perform other duties as assigned.