Manager Physician Practice - SDMA Madison Adult Care

FMOLHS•Madison, MS

20d

About The Position

The Manager Physician Practice oversees the daily operations of a single primary care site, focusing on physician and staff relationships, customer service, and financial management. The role coordinates clinic operations by aligning administrative policies, physician preferences, and patient needs. It is designed for the FMOL Physician Group model of physician practices with five or more providers or for any specialty practice.

Requirements

Three years of experience in healthcare operations support, including two years of management experience; alternatively, a bachelor's degree and two years of management experience.
High school education or equivalent.

Responsibilities

Supervise front- and back-office staff, conduct weekly staff meetings, and act as a liaison between support staff and physicians.
Manage staff employment activities, including interviewing, performance appraisals, and disciplinary actions; maintain time cards and employee files; report hours to payroll; and define and support continuing education for staff.
Monitor physician contracts for compliance.
Promote positive customer service, resolve patient complaints and employee conflicts in a timely manner, maintain open communication with hospital departments and physicians, and foster continuous quality improvement.
Purchase operational supplies, control inventory, maintain adequate supply levels, and contain costs.
Prepare operational, manpower, and capital budgets; submit operational and financial reports; adhere to budgets; and maintain working knowledge of CPT-4 and ICD-9 coding to maximize reimbursement legally.
Oversee billing and collections, ensure compliance with provider contracts and collection policies, and develop policies and procedures, especially for scheduling, billing, and collections.
Maintain a collection ratio of 95% of collectible monies, refer uncollectible accounts to a collection agency through Central Billing, and monitor bad-debt recovery.
Maintain acceptable patient-balance accounts receivable aging, particularly at 90 and 120 days; maintain days in accounts receivable at 55, a point-of-service collection ratio of 20%, and a new-patient ratio of at least 10%.
Maintain industry standards for physician compensation and benefits, staff compensation and benefits, clinical supplies, and building occupancy.
Ensure compliance with insurance policies and procedures, OSHA, CLIA, COLA, and other applicable local, state, and federal mandates; maintain and update OSHA, CLIA, and COLA compliance.
Administer and track physician employment benefits, including Allowed Time Off and professional development.
Use universal precautions and appropriate personal protective equipment and work practices when tasks may involve exposure to blood or body fluids.
Coordinate with organizational processes to collect information about hazards and safety practices, identify management issues, and follow established policies and procedures, including applicable personal protective equipment requirements.
Perform other duties as assigned or requested.