Manager Patient Care Services
About The Position
The Manager Patient Care Services oversees the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. The role leads and develops staff, manages budgets, ensures regulatory compliance, and collaborates with the multidisciplinary team to optimize patient outcomes and satisfaction. The manager maintains operational responsibility for nursing and health care services, monitors quality and appropriateness of care, supports staff education and development, and manages customer relations and satisfaction. The position also contributes to nursing practice through ongoing professional growth and awareness of current trends in nursing care and management.
Requirements
- Bachelor's degree from an accredited school of nursing (BSN) or Bachelor of Science (BS). An associate degree or diploma in nursing may be considered with five or more years of relevant experience; the employee must complete a BSN or BS within 3 to 5 years from the date of hire.
- Licensed registered nurse in the State of Michigan.
- BLS certification as a Healthcare Provider.
- Demonstrated management potential or middle management experience.
Nice To Haves
- Master's degree in Nursing or a related field.
Responsibilities
- Maintains operational responsibility for nursing and health care services on assigned unit(s).
- Promotes positive customer relations with physicians, patients, families, visitors, and employees; follows up on complaints, provides feedback, and monitors satisfaction.
- Promotes collaboration on patient care issues among staff members and disciplines.
- Works with leadership and education staff to ensure staff participation in orientation, mandatory and continuing education, and other development opportunities.
- Plans unit conferences, educational endeavors, and staff in-service meetings.
- Monitors the quality and appropriateness of care and develops and implements relevant action plans.
- Uses objective measurement tools to evaluate the quality of nursing care delivered to patients.
- Ensures appropriate delegation and supervision of patient care.
- Assists with implementation, maintenance, and monitoring of capital needs and operating budgets for the patient care services area.
- Manages human resources, including interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining, and evaluating staff.
- Analyzes, monitors, and implements appropriate customer service techniques on assigned unit(s).
- Maintains and develops nursing practice through continuous professional growth, new learning experiences, and knowledge of current nursing care trends and management methods.
- Maintains regulatory readiness.
- Performs other duties as required or requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
