Manager Patient Care Services

McLaren Health Care•Port Huron, MI

11d

About The Position

The Manager Patient Care Services oversees the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. The role leads and develops staff, manages budgets, ensures regulatory compliance, and collaborates with the multidisciplinary team to optimize patient outcomes and satisfaction. The manager maintains operational responsibility for nursing and health care services on the unit; promotes positive customer relations and follows up on complaints; supports collaboration among staff and disciplines; and coordinates staff orientation, education, and development. The role monitors care quality and patient, staff, and physician satisfaction, manages human resources and budgets, and maintains regulatory readiness. The manager also pursues ongoing professional growth and performs other duties as required or requested.

Requirements

Bachelor’s degree from an accredited school of nursing (BSN) or Bachelor of Science (BS).
An associate degree or diploma in nursing may be considered with five or more years of relevant experience; the employee must complete a BSN or BS within 3 to 5 years from the date of hire.
Licensed registered nurse in the State of Michigan.
BLS certification as a Healthcare Provider.
Demonstrated management potential or middle management experience.

Nice To Haves

Master’s degree in Nursing or a related field.

Responsibilities

Maintain operational responsibility for nursing and health care services on assigned units.
Promote positive customer relations with physicians, patients, families, visitors, and employees; follow up on complaints and provide feedback.
Monitor patient, staff, and physician satisfaction.
Promote collaboration among staff levels and disciplines regarding patient care issues.
Work with leadership and education staff to ensure staff participation in orientation, mandatory and continuing education, and development opportunities.
Plan unit conferences, educational activities, and staff in-service meetings.
Monitor the quality and appropriateness of care and develop and implement relevant action plans.
Use objective measurement tools to evaluate the quality of nursing care delivered.
Ensure appropriate delegation and supervision of patient care.
Assist with implementation, maintenance, and monitoring of capital needs and operating budgets for patient care services.
Manage human resources, including interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining, and evaluating staff.
Analyze, monitor, and implement appropriate customer service techniques on assigned units.
Maintain nursing practice through continuing professional growth, new learning experiences, and awareness of current nursing care practices and management methods.
Maintain regulatory readiness.
Perform other duties as required or requested.