Manager, Partnership Operations

Snap Inc.•Los Angeles, CA

12d•$162,000 - $284,000•Hybrid

About The Position

Snap Inc. is a technology company focused on improving communication through its camera-based products. The company operates Snapchat, Bitmoji, Saturn, and other digital services. Snapchat's music-based creative tools allow users to add licensed music to their snaps, and the company is expanding its Partnerships Operations team to support these tools globally. The role involves managing content rights, ingestion practices, digital supply chain operations, publishing clearance, metadata management, and compliance with licensing agreements. The position also includes managing third-party service providers and content management system architecture. A key aspect of the role is driving automation and operational efficiency by streamlining manual processes and partnering with technical teams. The Manager will also serve as an escalation point for complex partner issues and collaborate cross-functionally with various departments.

Requirements

9+ years working in global operations for a music-focused technology platform, digital music service or rights owner
Positive relationships with major and independent music content owners
Strong analytical and quantitative skills
Creative and innovative thinker with a proven track record for solving complex problems
Team player who can work across multiple groups, including product, engineering, legal, and other XFN teams
Bias for action in a lean work environment

Nice To Haves

Moderate proficiency in SQL
Passionate about the business of music

Responsibilities

Drive Automation & Operational Efficiency: Identify opportunities to streamline manual processes through automation and tooling. Partner with technical teams to implement solutions that improve accuracy and reduce turnaround times.
Resolve Complex Partner Issues: Serve as a key escalation point for complex partner challenges, including revenue discrepancies, reporting issues, and product-related concerns. Investigate root causes and drive timely, effective resolutions.
Collaborate Cross-Functionally: Partner across Partnerships, Product, Engineering, Finance, and Legal, to ensure alignment and operational readiness for new initiatives, product launches, and policy changes.