Manager-Outpatient-Neuro/Rheumatology MC Clinic

Loma Linda University Health • Loma Linda, CA

2d • Onsite

About The Position

The Manager-Outpatient Clinic, in collaboration with the Director, provides administrative, human resource, and financial management for the hospital-based outpatient clinic. Ensures staff relate courteously, compassionately, and tactfully with patients and families, conveying emotional comfort and care through verbal and nonverbal communication. Participates in the strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Supports and participates in research approved by the Internal Review Board (IRB) and facilitates patient participation in LLUMC trials. Ensures compliance with requirements of planning, regulatory, inspecting agencies, hospital, and department policies. Mentors and coaches staff in transforming culture, processes, and clinical practice to meet the demands of cutting-edge healthcare delivery and nursing excellence in the outpatient clinic environment. Supports and inspires professional governance groups to attain required nursing excellence standards to achieve Magnet Recognition as outlined by the American Nurses Credentialing Center (ANCC). Provides leadership in the conversion of care to evidence-based practice with an emphasis on safety initiatives, quality care, and best practices supported by innovative technology. Performs other duties as needed.

Requirements

• Bachelor's Degree in Nursing required, or, Associate's Degree in Nursing and a Bachelor's Degree in a healthcare-related field and a Master's Degree in Nursing required.
• Minimum three years of nursing experience demonstrating competencies in ambulatory setting, leadership, or education required.
• Substantial knowledge of state and federal healthcare regulations, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure, and legal aspects of care required.
• Knowledge of adult learning principles, management, and problem-solving methodologies.
• Exhibits professional behavior and appearance at all times.
• Able to speak, read, and write legibly in English (and Spanish preferred) with professional quality.
• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint, electronic medical record, electronic event reporting program).
• Relate and communicate positively, effectively, and professionally with others.
• Be assertive and consistent in following and/or enforcing policies.
• Work calmly and respond courteously when under pressure.
• Lead, supervise, teach, and collaborate.
• Accept direction.
• Think critically.
• Use sound judgment based on factual information and clinical knowledge.
• Work independently with minimal supervision.
• Meet deadlines.
• Perform basic math and statistical functions.
• Manage multiple assignments effectively.
• Organize and prioritize workload.
• Problem solve in a proactive and creative manner.
• Recall information with accuracy.
• Pay close attention to detail.
• Hear sufficiently for general conversation in person and on the telephone.
• Identify and distinguish various sounds associated with the work place.
• See adequately to read computer screens, medical records, and written documents necessary to the position.
• Exhibit professional behavior at all times.
• Active California Registered Nurse Licensure required.
• Basic Life Support Certification (BLS) from the American Heart Association required.

Nice To Haves

• Spanish language proficiency preferred.

Responsibilities

• Provides administrative, human resource, and financial management for the hospital-based outpatient clinic.
• Ensures staff relate courteously, compassionately, and tactfully with patients and families, conveying emotional comfort and care.
• Participates in strategic planning and aligns service goals with organizational mission, vision, and values.
• Supports and participates in IRB-approved research and facilitates patient participation in LLUMC trials.
• Ensures compliance with planning, regulatory, inspecting agencies, hospital, and department policies.
• Mentors and coaches staff in transforming culture, processes, and clinical practice.
• Supports and inspires professional governance groups to achieve Magnet Recognition standards.
• Provides leadership in converting care to evidence-based practice with emphasis on safety, quality, and best practices.
• Performs other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager