Manager, Operations

AdaptHealth•Cadillac, MI

About The Position

The Manager of Operations oversees the operations performed within an AdaptHealth branch, providing leadership, guidance, and coordination to ensure medical equipment, supplies, and services are distributed accurately and on time to patients’ homes. The role collaborates with organizational leadership, health systems, hospice partners, and community referral sources to improve patient services. The Manager may serve as the site leader when on-site leadership is absent. The position oversees branch operations, including delivery, warehouse, logistics, and respiratory staff, with appropriate clinical supervisory support as required. It is responsible for regulatory compliance, efficient logistics and inventory management, customer-service problem resolution, staff training, and maintaining operational, patient-care, safety, personnel, and maintenance goals. The role may also assist with patient equipment problems and home respiratory equipment service checks during scheduled patient visits.

Requirements

Associate degree from an accredited college required; bachelor’s degree preferred.
Five years of experience in HME leadership required.
Valid and unrestricted driver’s license in the state of residence.
Company-conducted background check required for all roles.
Company-conducted motor vehicle record check required for driving roles.

Nice To Haves

Bachelor’s degree.
Relevant experience in health care, insurance customer services, claims, or billing.

Responsibilities

Comply with current government regulations and professional standards related to patient care.
Participate in educational and professional programs and review professional literature to maintain knowledge of developing techniques, professional standards, and AdaptHealth products and services.
Oversee timely and efficient branch operations, including delivery, warehouse, logistics, and respiratory staff, with appropriate clinical supervisory support as required.
Ensure branch services comply with applicable federal, state, and local laws, rules, and regulations, including requirements from CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Manage the logistics team by providing daily direction and communication so orders are routed efficiently and productivity and cost-per-delivery goals are met or exceeded.
Manage delivery logistics to support cost-effectiveness and timely delivery throughout the organization.
Manage branch inventory and collaborate with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
Control branch inventory and place purchase orders in accordance with company restocking protocol.
Address service concerns, identify trends, and respond appropriately.
Work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root-cause analysis and resolve operational problems by reviewing customer-service failure trends and implementing appropriate communications and improvement measures.
Maintain rapport with ordering physicians and referral sources, and inform physicians and other relevant parties of changes in patient condition through visit reports and telephone communication.
Communicate consistently with regional and departmental leadership about delivery resources and organizational goals and metrics for patient care, safety, personnel, and maintenance.
Work with others to ensure regular initial and ongoing training, including return demonstrations and accountability, as evidenced by operational and regulatory audit goals.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient and environmental assessments on home respiratory equipment during scheduled patient visits.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Comprehensive total rewards and benefits.
Support, development, and advancement opportunities.