Manager Operations (Nursing)

Northwestern Memorial Healthcare•Winfield, IL

14h•$61 - $80

About The Position

The Manager, Operations reflects Northwestern Medicine’s mission, vision, and values and provides autonomous, direct management of one or more teams. The role manages the day-to-day operations of designated departments, divisions, programs, services, or locations, including workflows, staffing, resource allocation, operating and capital budgets, and budget performance. The position has 24/7 accountability. The manager supervises and supports team members, maintains staff competencies, conducts performance reviews, coaches staff through complex practice and customer-relations situations, and ensures they have the tools and technology needed to perform their roles. The manager recommends departmental goals, monitors progress, communicates timelines and risks to leadership, and ensures policies and processes meet Joint Commission and applicable regulatory standards. The role also advances quality improvement and coordinates patient care by interpreting patient needs and connecting patients with appropriate resources. The position requires nursing or health care experience, a qualifying nursing degree, BLS certification, a current clinical license in the state where the hospital resides, and Magnet-recognized specialty certification. A minimum of three years of supervisory or management experience is preferred.

Requirements

Bachelor's degree in nursing with a master's degree, or a master's degree in nursing.
Applicants with a bachelor's degree who are actively enrolled in a master's program may be considered; applicants must be within one year of completion.
Three years of nursing or health care experience demonstrating increasing responsibilities.
Basic life support (BLS) certification.
Current clinical license in the state in which the hospital resides.
Magnet-recognized certification for the specialty area.
Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
Ability to analyze data and make data-driven recommendations.
Ability to create budgets in accordance with guidelines and balance them to targets.
Ability to apply change-management principles while leading.
Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
Strong attention to detail and ability to review work for accuracy.
Ability to independently handle challenging situations, identify stakeholders, and communicate required actions and roles within compressed time frames.
Ability to balance multiple priorities and respond calmly to changes, delays, or unexpected events.
Exceptional verbal and written communication skills and ability to establish and maintain effective relationships with patients, physicians, management, staff, and other internal and external customers.
Ability to lead with confidence, professionalism, interest, and optimism, guided by a servant leadership philosophy.
Ability to maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.

Nice To Haves

Minimum of three years of supervisory or management experience.

Responsibilities

Manage day-to-day operations of designated departments, divisions, programs, services, and/or locations, including workflows, staffing, and resource allocation.
Develop operating and capital budgets, monitor performance, explain variances, and take corrective action to ensure budget compliance.
Provide 24/7 accountability for the designated area.
Guide and supervise team members, maintain their competencies, conduct annual and mid-year reviews, and coach them through complex practice and customer-relations situations.
Ensure team members have the tools and technology needed to perform their roles, identify improvement opportunities, and work with appropriate organizational partners to address them.
Recommend departmental goals, advance progress toward them, and communicate timelines, risks, and decisions needed to leadership teams.
Ensure departmental policies and processes meet Joint Commission standards and applicable federal, state, and other regulatory requirements; revise or create policies and processes as needed.
Improve quality by reducing process variation, eliminating redundancy, or implementing new technology.
Manage escalations by identifying patients’ age-specific needs and connecting them with resources to coordinate care.
Perform other duties as assigned.