Manager, Operations, Chicago

Chanel • Chicago, IL

7d • Onsite

About The Position

The Operations Manager oversees and directs the operations function within the Chicago boutique, ensuring the smooth running of operations and enabling an elevated client experience. This role is the boutique’s expert on Standard Operating Procedures, systems, and tools, and works closely with Boutique Leaders by sharing critical business knowledge. The role requires in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.

The Operations Manager leads operationally aligned staff, supports strategic operational initiatives in collaboration with the Home Office Retail Operations team, and manages projects, budgets, and expenditure forecasts for a multifaceted boutique. The role calls for strong organization, attention to detail, collaborative leadership, and comfort working in a dynamic environment with complexity and ambiguity.

Requirements

• Minimum 5 years of related experience.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Ability to lift 15 lbs.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.

Nice To Haves

• Bachelor’s degree preferred.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.

Responsibilities

• Own all boutique operational functions, including inventory control, shipping and receiving, alterations, facilities management, security, resource planning and staffing, compliance, and expense management.
• Collaborate with the Home Office Retail Operations team to develop and execute strategic initiatives focused on increasing operational efficiency.
• Lead, coach, and inspire operationally aligned staff to deliver flawlessly.
• Foster a positive working environment and a culture of feedback, diversity, mutual respect, and teamwork.
• Serve as the expert on Standard Operating Procedures, systems, and tools and act as a resource for the entire boutique team.
• Lead the team through projects and take initiative.
• Manage a budget and forecast expenditures for a multifaceted boutique.
• Be present in the store to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
• Paid time off, including vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings, including medical, dental, vision, virtual care, One Medical, Flexible Spending Accounts, a Health Savings Account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, Health Advocate, International Business Travel Accident & Medical coverage, and Commuter Transit & Parking.
• Employee Resource Groups.
• Annual volunteer time through CHANEL Community and matching of employee donations to select charitable organizations.
• In-house onboarding and leadership development programs, coaching, and online and live classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed