(USA) Manager, Operations & Strategy

Walmart•Bentonville, AR

4d•Onsite

About The Position

The Manager, Strategy & Operations will lead business strategy, operational excellence, and continuous improvement of the Spark Driver experience. This role sits at the intersection of strategy, analytics, and execution, owning the development of a multi-year roadmap to improve driver satisfaction, retention, and activation. You will partner cross-functionally with Product, Analytics, Tech, and Operations to identify high-impact opportunities, build scalable solutions, and ensure seamless execution across the driver lifecycle. This role is critical to enabling sustainable growth, improving end-to-end processes, and establishing the frameworks, governance, and insights needed to deliver a best-in-class driver experience. About the team: The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, and manage projects aligned with business objectives. By leveraging strong operational and analytical skills, the team drives improvements that strengthen the overall value proposition and support Walmart’s commitment to delivering exceptional service and operational excellence.

Requirements

Bachelor’s degree and 5+ years of experience in strategy, operations, program management, consulting, or similar roles.
Proven end-to-end project management skills, with the ability to lead complex, cross-functional initiatives and influence senior stakeholders
Strong analytical skills with experience defining KPIs, interpreting data, and driving data informed decisions.
Expertise in building executive-level PowerPoint presentations and excel modelling.
Demonstrated experience building business cases and partnering with Product, Technology, and Operations teams to deliver scalable solutions.
Excellent communication skills, including experience developing and delivering executive level presentations.
Experience in process improvement, operational excellence, and driving measurable business outcomes in ambiguous environments.
Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Nice To Haves

Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification

Responsibilities

Develop and execute a multi-year strategy and roadmap to improve driver experience.
Build compelling business cases for new initiatives, securing leadership alignment.
Lead cross-functional programs across Product, Technology, Analytics, and Operations, driving alignment, testing, and rollout of initiatives.
Lead core business mechanisms including reviews, planning meetings, and operational updates.
Establish scalable frameworks, governance, and processes to ensure efficient execution, risk management, and continuous improvement.
Define and track KPIs, analyze performance, and deliver insights to inform decisions and measure impact.
Optimize end-to-end driver journeys and overall platform success.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.