(USA) Manager, Operations & Strategy - Drop-off Experience

Walmart•Bentonville, AR

1d•Onsite

About The Position

The Manager, Drop-off Experience will lead the Gig-Driver Drop-off strategy, execution, and continuous improvement. This role owns the drop-off experience roadmap, focusing on reducing defects, improving efficiency, and enhancing driver satisfaction. Partnering across Product, Analytics, Support, and Operations, you will identify friction points, develop scalable solutions, and drive execution. This role is critical to ensuring a seamless drop-off experience that enables reliable deliveries, reduces operational issues, and improves overall platform performance. About the team: The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, and manage projects aligned with business objectives. By leveraging strong operational and analytical skills, the team drives improvements that strengthen the overall value proposition and support Walmart’s commitment to delivering exceptional service and operational excellence.

Requirements

Bachelor’s degree and 4+ years of experience in strategy, operations, program management, or related roles.
Strong analytical skills with experience deriving insights from large datasets and translating them into action.
Experience working with Product, Technology, and Operations teams to solve business problems.
Proven ability to manage projects end-to-end and deliver results in fast paced environments.
Experience working with customer or driver data and identifying trends.
Strong communication skills with the ability to influence stakeholders and present insights clearly.
Experience in process improvement and operational excellence.
Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Nice To Haves

Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification

Responsibilities

Define and execute the drop-off experience strategy to reduce defects and improve efficiency.
Lead cross functional initiatives to address top issues and scale improvements.
Identify friction points and improve workflows and processes.
Analyze driver feedback, data, and operational metrics to identify trends and prioritize opportunities.
Drive testing and iteration to validate solutions and scale changes.
Collaborate with Product, Technology, and Operations teams to deliver solutions.
Share insights and progress with stakeholders, ensuring alignment and clarity.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.