Manager, Operations - Logistics

Watchpoint Logistics, Inc.•Milpitas, CA

6h•$80,000 - $90,000

About The Position

The Operations Manager directs the activities of a group of employees and their work environment. The role develops the team and executes processes to meet and exceed team member and customer expectations. The manager collaborates with management and customers to establish standard operating procedures, monitors operational performance, and leads improvement initiatives across receiving, inventory, and shipping. The position also oversees staffing and labor resources, customer billing, supplier invoices, safety practices, employee performance and development, and compliance with wage and hour laws.

Requirements

Advanced use of computer systems and applications, including MS Office, Salesforce, SAP, Highjump, and Onpoint, as trained or required.
Ability to deliver quality results consistently and on schedule; self-motivated with follow-through on initiatives.
Experience delivering high-quality customer service through problem-solving, rapport-building, and de-escalating high-pressure conversations with patience and decorum.
Ability to lead with humility, respect others, promote safety, trust, and teamwork, and maintain a calm demeanor.
Clear and confident communication with customers, executives, and teams; active listening and negotiation skills.
Independent judgment and ability to identify problems, determine root causes, and develop effective solutions.
Ability to generate ideas for change and creatively solve problems.
Ability to manage priorities, set productivity expectations, distribute initiatives fairly, and ensure the team can deliver project objectives.
Accountability for meeting KPIs.
Ability to manage team performance through training, coaching, and feedback.
Strong leadership and motivational skills, including delegation, setting clear goals, and holding team members accountable.
Demonstrated experience managing human, financial, and operational resources to optimize resources.
Strong analytical skills and ability to make decisions based on long-term outcomes.
Bachelor's degree and at least five years of warehouse and transportation experience in roles of increasing responsibility, or equivalent industry experience.

Responsibilities

Collaborate with the management team and customers to create standard operating procedures and direct their execution.
Monitor service failures through the Salesforce Incident Management tool and manage corrective actions.
Provide timely, accurate information to help the team meet or exceed customer expectations.
Direct positive change to meet company objectives and business goals.
Ensure compliance with wage and hour laws, including approving time cards, scheduling time off, and assigning appropriate breaks.
Coach and train team members, provide opportunities for growth and ongoing performance feedback, and conduct one-on-one discussions and annual performance reviews.
Oversee team safety practices, take control of accident and near-miss situations, mitigate risk, and collect evidence.
Conduct safety investigations and draft incident reports for executive review.
Promote the organizational mission and goals and foster a positive, empowering, and motivating work environment.
Manage and approve supplier invoices, apply charges to customers, and complete accurate, timely monthly customer billing.
Manage labor resources for each functional area and conduct activity-based time studies to determine staffing levels.
Monitor operational performance, assess quality and delivery capabilities, track KPI metrics, and publish monthly results.
Analyze receiving, inventory, and shipping processes to identify bottlenecks and other issues, and drive improvement initiatives.
Respond to customer non-conformances.
Document work instructions and provide training to ensure compliance and accuracy.